Tier 1 Helpdesk Technician — First-Contact IT Support

LeadingIT; Manteno (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

100% company paid health, dental, life, vision benefits

401k match up to 5%

Open Door PTO policy

Company provided gear

Job summary

A growing security-focused MSP is seeking a Level 1 Helpdesk Technician in Manteno, IL. This full-time role involves serving as the first point of contact for tech assistance, troubleshooting issues remotely, and maintaining documentation. Candidates should have relevant support experience, CompTIA A+ and Net+ certifications, and a passion for problem-solving. Competitive compensation ranges from $40,000 to $50,000 annually with excellent benefits including health coverage and PTO.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and tech products.
• Ability to diagnose and resolve basic technical issues.
• Driven to learn more and grow positively.

Responsibilities

• Serve as the first point of contact for tech assistance.
• Perform remote troubleshooting and resolve customer issues.
• Create and maintain documentation and record notes.
• Identify and suggest possible improvements on procedures.

Skills

Customer support experience

Technical troubleshooting

Problem-solving

Documentation skills

POSITIVE attitude

CompTIA A+ certification

CompTIA Net+ certification

Job description

A growing security-focused MSP is seeking a Level 1 Helpdesk Technician in Manteno, IL. This full-time role involves serving as the first point of contact for tech assistance, troubleshooting issues remotely, and maintaining documentation. Candidates should have relevant support experience, CompTIA A+ and Net+ certifications, and a passion for problem-solving. Competitive compensation ranges from $40,000 to $50,000 annually with excellent benefits including health coverage and PTO.