Helpdesk Technician Tier 1 — Grow with an EOS-driven MSP

LeadingIT; Woodstock (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401k matching

Open Door PTO policy

Company provided gear

Company clothing

Job summary

A growing security-focused MSP in Woodstock, IL, is looking for a Level 1 Helpdesk Technician to serve as the first contact for customers seeking technical assistance. This role requires proven experience in technical support, strong troubleshooting skills, and passion for customer service. Candidates must also hold CompTIA A+ and Net+ certifications. The compensation package includes a salary range of $40,000 to $50,000 per year along with comprehensive benefits like health insurance and an open-door PTO policy.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Diligent with note taking and following processes.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting and determine the best solution.
• Walk customers through the problem-solving process.
• Create and maintain documentation for issues and solutions.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Problem solving

Tools

CompTIA A+

CompTIA Net+

Job description

A growing security-focused MSP in Woodstock, IL, is looking for a Level 1 Helpdesk Technician to serve as the first contact for customers seeking technical assistance. This role requires proven experience in technical support, strong troubleshooting skills, and passion for customer service. Candidates must also hold CompTIA A+ and Net+ certifications. The compensation package includes a salary range of $40,000 to $50,000 per year along with comprehensive benefits like health insurance and an open-door PTO policy.