Helpdesk Technician II - MSP Cloud & Networking Pro

CubX; Lakewood Township (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Salary & Comprehensive Benefits

Professional Development Programs

Fun & Inclusive Company Culture

Job summary

A managed service provider is seeking a Help Desk Technician II to deliver exceptional IT support in a collaborative environment. The role requires expertise in Microsoft 365, Azure, and networking, along with strong troubleshooting abilities. Candidates should thrive in a fast-paced MSP setting and be passionate about technology. Key benefits include competitive pay, health insurance, professional development opportunities, and a fun workplace culture.

Qualifications

• Proficient in Office 365 Administration with deep knowledge of Exchange Online.
• Experience in network configurations, routing, switching, and firewalls.
• Skilled in troubleshooting Windows and macOS environments.

Responsibilities

• Provide level 2 IT support for clients on various devices including Windows, macOS, and mobile.
• Manage and configure Microsoft 365 applications and troubleshoot networking issues.
• Assist in Azure administration and email security settings configuration.

Skills

Microsoft 365 Administration

Networking Management

Troubleshooting Expertise

Customer Service

Azure Active Directory

Education

CompTIA A+

Network+

CCNA

Tools

Microsoft Intune

SonicWall

Meraki

Unifi

Job description

A managed service provider is seeking a Help Desk Technician II to deliver exceptional IT support in a collaborative environment. The role requires expertise in Microsoft 365, Azure, and networking, along with strong troubleshooting abilities. Candidates should thrive in a fast-paced MSP setting and be passionate about technology. Key benefits include competitive pay, health insurance, professional development opportunities, and a fun workplace culture.