Level 1 Helpdesk Technician — Grow with an MSP Team

LeadingIT; Manteno (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, life, and vision benefits

401k matching

Company provided gear and clothing

Open Door PTO policy

Job summary

A growing managed service provider is seeking a Level 1 Helpdesk Technician located in Manteno, IL. This full-time role requires someone with a passion for customer service and a strong technical background, along with CompTIA A+ and Net+ certifications. Responsibilities include providing first-tier support, troubleshooting customer issues remotely, and maintaining documentation. The compensation ranges from $40,000 to $50,000 per year, with comprehensive health benefits and an open PTO policy.

Qualifications

• 2+ years experience in a helpdesk or customer support role.
• Proven ability to diagnose and resolve basic technical issues.
• Passionate about customer service and solving problems.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform remote troubleshooting to solve customer issues.
• Create and maintain documentation for troubleshooting processes.

Skills

Technical troubleshooting

Customer support

Documentation

Problem solving

Good communication

Education

CompTIA A+ certification

CompTIA Net+ certification

Tools

Remote desktop tools

Job description

A growing managed service provider is seeking a Level 1 Helpdesk Technician located in Manteno, IL. This full-time role requires someone with a passion for customer service and a strong technical background, along with CompTIA A+ and Net+ certifications. Responsibilities include providing first-tier support, troubleshooting customer issues remotely, and maintaining documentation. The compensation ranges from $40,000 to $50,000 per year, with comprehensive health benefits and an open PTO policy.