Help Desk II: Windows & MSP Support Technician (Chicago)

Middleground IT; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Professional working environment

Opportunity to learn

Job summary

A growing IT Managed Service Provider is seeking a full time Help Desk II Technician to provide Windows-based technical support to end-users in the Chicago area. Ideal candidates will have at least 3-5 years of experience and certifications in A+, MCSA, or MCSE. Responsibilities include resolving technical problems, ensuring continuous operation of personal computers, and providing excellent customer service. A valid driver’s license and the ability to lift up to 25 lbs are required. This is a W2 position.

Qualifications

• Minimum of 3-5 years' experience as Help Desk II Technician in a corporate environment.
• Certifications in A+, MCSA, MCSE preferred.
• Ability to lift up to 25 lbs and possess a valid driver's license.

Responsibilities

• Provide Windows-based technical support to end-users.
• Respond to telephone calls and emails for technical issues.
• Ensure continuous operation of personal computers and network troubleshooting.

Skills

Customer service skills

Problem solving

Microsoft Office applications

Education

College degree in Computer Science or equivalent experience

Tools

Microsoft Windows

PC Hardware

Microsoft Office

Job description

A growing IT Managed Service Provider is seeking a full time Help Desk II Technician to provide Windows-based technical support to end-users in the Chicago area. Ideal candidates will have at least 3-5 years of experience and certifications in A+, MCSA, or MCSE. Responsibilities include resolving technical problems, ensuring continuous operation of personal computers, and providing excellent customer service. A valid driver’s license and the ability to lift up to 25 lbs are required. This is a W2 position.