Helpdesk Specialist

Arete Technologies, Inc.; Radnor (Delaware County); On-site; Full time

Job summary

A leading IT consulting firm in Delaware County is seeking skilled professionals for an IT Service Desk role. The position requires previous IT Service Desk experience and skills in supporting end-user technology, including Active Directory and Microsoft Office. Excellent communication and customer service skills are essential. Join a team dedicated to providing exceptional support while working within a flexible environment. Competitive compensation is offered.

Qualifications

• Previous IT Service Desk experience required.
• Experience with hardware, printers, phones, and software support.
• Active Directory knowledge for user administration.

Responsibilities

• Incorporate IT Service Desk operational tasks.
• Assist users with technology issues and queries.
• Manage and resolve technical support tickets.

Skills

End user technology support

Active Directory

Microsoft Office proficiency

Excellent communication

Strong customer service skills

Job description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. Our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

MUST HAVE:

• Previous IT Service Desk experience including:
• Experience investigating and supporting end user technology including hardware, printers, phones, and software
• Active Directory experience including password reset and basic user and security administration
• Experience with laptop reimaging
• Proficient in Microsoft Office applications including MS Outlook
• Excellent communication and strong customer service skills