Desktop Support Technician I – IT Help Desk

Artech Information System LLC; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A large IT staffing company is seeking a candidate for a technical support role based in Cary, NC. The ideal candidate will have experience in desktop support, strong problem-solving skills, and familiarity with ITIL practices. Responsibilities include diagnosing hardware and software issues and assisting users through various communication channels. This contract-to-hire position requires effective coordination with vendors and a solid understanding of technical support tools and applications.

Qualifications

• 1-2 years of help desk, customer service, and support experience.
• Experience in enterprise call center environment.
• Knowledge of ITIL V2 or V3, particularly Service Desk processes.

Responsibilities

• Provide hardware/software/network problem diagnosis/resolution via phone/email/chat.
• Administer user account provisioning.
• Coordinate relationships with vendors and support staff.

Skills

Desktop/Desk side support

Windows experience

Customer service

Problem solving skills

ITIL knowledge

Active Directory

ITSM ticketing tools

Remote desktop applications

MS Office Suite

VPN support

Tools

Active Directory

Remedy

HP Service Centre

MS Office

Job description

A large IT staffing company is seeking a candidate for a technical support role based in Cary, NC. The ideal candidate will have experience in desktop support, strong problem-solving skills, and familiarity with ITIL practices. Responsibilities include diagnosing hardware and software issues and assisting users through various communication channels. This contract-to-hire position requires effective coordination with vendors and a solid understanding of technical support tools and applications.