Customer Support Specialist - IT

Artech Information System LLC; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading IT staffing company in the United States seeks a Service Desk Technician to focus on client-required remediation tasks, including PC renaming and refreshes. The role requires one year of service desk experience, familiarity with MS Office and Windows operating systems, and strong communication skills. Candidates may need to travel for support at other facilities. This position offers the opportunity to work in a dynamic environment where customer satisfaction is prioritized.

Qualifications

• One year experience in a service desk environment; A+ certification beneficial.
• Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10.
• Ability to travel for staff augmentation or support.

Responsibilities

• Focus on client-required remediation tasks like PC renames and refreshes.
• Satisfy user requests efficiently while maintaining quality standards.
• Ensure follow-through and customer satisfaction.

Skills

Knowledge of computer systems administration

Knowledge of computer networks

MS Office proficiency

Excellent communication skills

Job description

Artech Information Systems is the #1 Largest Women-Owned IT Staffing Company in the U.S. and an employer of choice for over 7,500 consultants. We recruit world-class talent for IT, engineering, and other professional jobs at 70+ Fortune and Global 500 companies coast-to-coast across the U.S., India, and China. We are one of the fastest-growing companies in the US.
At the forefront of the staffing industry, Artech is a minority and women-owned business enterprise (MWBE) committed to maximizing global workforce solutions on behalf of its clients. Artech's deep heritage, proven expertise and insightful market intelligence has secured long-term partnerships with Fortune 500 and government clients seeking world-class professional resources.

Job Description

Job Description:

• This position will focus on Client required remediation tasks (PC renames, PC refreshes).
• The incumbent efficiently and effectively satisfies user requests and solves their problems while ensuring that departmental processes and quality standards are maintained.
• Follow-through and internal customer satisfaction are key success factor.

Qualifications

Qualifications:

• The Service Desk Technician has one year in a service desk environment. A+ certification is beneficial. Strong familiarity with MS Office 2010 - 2016 and Windows 7 - 10 required.
• May be required to travel to other facilities to provide staff augmentation or support.
• May be required to perform other duties as requested, directed or assigned.

Skills

• Knowledge of computer systems administration and/or programming theory, principles and practices
• Knowledge of computer networks, network administration and network installation
• MS Office
• Ability to be decisive, goals-oriented, and capable of independent decision-making
• Excellent written, verbal and consultative communication skills with the ability to successfully
• Interpret and communicate business needs between internal and external groups in a clear, focused and concise manner

Additional Information

All your information will be kept confidential according to EEO guidelines.