Technical Support

Arete Technologies, Inc.; Richmond (VA); On-site; Full time

Job summary

A leading IT service provider in Richmond, Virginia, seeks a Help Desk Tech to provide computer support via phone or on-site. Responsibilities include troubleshooting network issues and managing help desk tickets, as well as hardware and software installations. The ideal candidate must have strong communication skills and the ability to work well in a team environment. Opportunities for growth and professional development in a dynamic and supportive workplace await the right individual.

Qualifications

• Basic understanding of Active Directory in a multiple Domain network environment.
• Excellent interpersonal skills for customer-facing interactions.
• Ability to perform in a team environment.

Responsibilities

• Provide IT support via phone, email, or in-person.
• Troubleshoot network connectivity issues.
• Perform installations and troubleshooting of hardware and software.
• Conduct daily inspections of server room.
• Manage backup tape rotation.
• Perform activation for network jacks.
• Provide basic training on phone operations.

Skills

Network connectivity troubleshooting

Desktop hardware support

Active Directory understanding

Excellent interpersonal skills

Teamwork

Tools

Mitel phone systems

PCs

Printers

Job description

Overview

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients. We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs. Our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on a 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients. We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

The Help Desk Tech is responsible for providing computer information systems support via the phone, email or at a Customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.

Responsibilities

• Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support.
• The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment.
• They must also have a fundamental understanding of Personal Computer and Information Systems operations.
• The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date.
• As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams.
• The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing.
• The candidate also must be able to perform in a team environment.

Help Desk Tech Duties

1. Respond to and direct help desk tickets to other technicians for resolution
2. Perform installation and troubleshooting of PCs, printers, iPhones and software.
3. Daily inspections of server room and data closets
4. Manage backup tape rotation and cases for offsite pickup
5. Perform network jack activation for correct VLAN
6. Basic customer training and support on Mitel phone operations
7. Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets

Skill Requirement

• Respond to and direct help desk tickets to other technicians for resolution
• Installation and troubleshooting of PCs, printers, iPhones and software
• Daily inspections of server room and data closets
• Manage backup tape rotation and cases for offsite pickup
• Perform network jack activation for correct VLAN
• Basic customer training and support on Mitel phone operations
• Weekly review of all outstanding Help Desk tickets and notify DCLS Team Lead of overdue tickets