IT Operations Specialist- Expert

Arete Technologies, Inc.; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading technology consulting firm in Raleigh, North Carolina, is looking for a skilled professional for a hands-on role in administration and support of enterprise systems. The ideal candidate will have strong experience with ServiceNow, Active Directory, and be capable of ensuring security and stability across all infrastructures. Responsibilities include supporting data center operations, providing advanced user support, and maintaining high standards of customer service.

Qualifications

• Hands-on experience with ServiceNow is required.
• Excellent communication skills are mandatory.
• Knowledge of Active Directory administration is necessary.

Responsibilities

• Responsible for the administration and support of enterprise systems and networks.
• Ensure infrastructure security and stability across all locations.
• Support data center operations and system monitoring.

Skills

Excellent verbal and written communication skills

Knowledge in HEAT or similar tracking tool

Experience in Avaya or similar call distribution tool

Microsoft Windows and Office 2010/2013

Active Directory administration

Customer service and teamwork skills

Problem diagnosis and resolution

Project planning and coordination

Technical documentation writing

Tools

ServiceNow

Job description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients.

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemes and unconventional channels to provide one-stop solutions for all your workforce needs.

Our team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

The candidate is responsible for the administration, support, stability, and security of enterprise systems, servers, and networks.

Candidates must have hands-on experience with ServiceNow.

This position is responsible for advanced level response and support for users. This is a hands‑on role responsible for the administration, support, stability, and security of enterprise systems, servers, and networks. The person in this role will ensure infrastructure security and stability across all locations in the enterprise. The position will support data center operations, server operations, advanced level support, web server administration, system monitoring, incident response, 24x7x365 on‑call support, etc. This position also involves supporting core platforms such as Tier 1 business applications.

Skill Requied

• Excellent verbal and written communication skills
• Experience and thorough knowledge in; HEAT or similar tracking tool, Avaya or similar call distribution tool, Microsoft Windows, Office 2010/2013
• Experience and thorough knowledge in Active Directory administration, such as, creation/modification of accounts
• Ability to manage tasks and meet schedules; ability to write technical documentation that is easily understood by staff and customers
• Excellent customer service and teamwork skills
• Willingness and ability to work overtime as needed
• Demonstrates in-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems softw
• Ability to coordinate long‑term project planning for large research/development projects. Knowledge of technical specialties to makes significant ch
• Ability to determine applicability in controversial or precedent setting situations
• Ability to direct research and develop new technologies. Knowledge of organizational effectiveness to evaluates feasibility for organizational needs
• Hands on experience with ServiceNow.

Qualifications

Local Candidate Will Be Preferred First.