Help Desk Technician: Windows, VoIP & Endpoints Support

Wayne J. Griffin Electric, Inc.; Holliston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Blue Cross Blue Shield PPO (Medical, &

401(k) with company contribution

Tuition reimbursement

Health and wellness programs

Job summary

Wayne J. Griffin Electric, Inc. is seeking a Help Desk professional to support our Holliston, MA headquarters and Southeast regions.

You will provide first level technical assistance to a large user base in a fast-paced environment. Responsibilities include configuring and maintaining mobile devices and Windows workstations, supporting the VoIP system, and ensuring security best practices through patches and updates.

Qualifications

• Troubleshooting experience with software installation and hardware repair as required.
• Strong knowledge of Microsoft Windows in a networked environment.
• Excellent interpersonal skills to communicate with people at all levels.
• Ability to analyze problems and propose root-cause solutions.
• Capable of working in a fast-paced environment with minimal supervision.

Responsibilities

• Provide first level technical support for up to 1,400 employees in a team setting.
• Setup and maintain mobile devices.
• Setup and support computers and applications in a Microsoft Windows networked environment.
• Provide support for the company’s voice over IP system.
• Resolve general helpdesk requests to support hardware and applications use.
• Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance.

Skills

Troubleshooting

Windows knowledge

Interpersonal communication

Problem solving

Fast-paced environment

Job description

Wayne J. Griffin Electric, Inc. is seeking a Help Desk professional to support our Holliston, MA headquarters and Southeast regions.

You will provide first level technical assistance to a large user base in a fast-paced environment. Responsibilities include configuring and maintaining mobile devices and Windows workstations, supporting the VoIP system, and ensuring security best practices through patches and updates.