Help Desk Technician

Care Network; Village of Valley Stream (NY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Care Network seeks a competent full-time Helpdesk Technician based in Valley Stream, NY, to provide both on-site and remote support. The role requires diagnosing computer and network issues, excellent communication, and a customer-focused approach with clear documentation of tickets.

Key tasks include supporting Windows environments (7/10), AD administration, and Office 365 apps (Outlook, Word, Excel), with knowledge of ConnectWise tools considered a plus.

Qualifications

• Experience providing help desk support to users on site and remotely.
• Proficiency with Windows 10 and Windows 7, AD user administration.
• Strong network troubleshooting, printing issues, and MS Office 365 apps.

Responsibilities

• Provide on-site and remote helpdesk support to users in Valley Stream, NY.
• Diagnose and resolve technical issues, including computer and network related problems.
• Document issues and resolutions via the help desk ticketing system.

Tools

ConnectWise Service Desk

ConnectWise Automate

Job description

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Valley Stream, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system.

Experience with the following: Help Desk experience supporting users on site and remotely. Windows 10, Windows 7, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word, Microsoft Excel.

Knowledge of ConnectWise service desk, and ConnectWise automate a plus

This is a full time position