Help Desk Technician

Insight Global

Somerville (MA)

On-site

USD 28,929 - 33,062

Part time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer matching

Paid sick leave

Job summary

A prominent staffing firm is seeking a motivated Helpdesk Technician to support a corporate office in Somerville, MA. This role involves resolving technical issues for Windows and Mac users, providing both hands-on and remote support, and performing onboarding tasks. Ideal candidates will have at least 2 years of IT experience, expertise in MS 365, and some exposure to Google Workspace. Compensation ranges from $21.00 to $24.00 per hour, with comprehensive benefits starting on the first day of employment.

Qualifications

2+ years of IT experience.
Experience setting up computers for new users.
Experience supporting both Mac and Windows users.

Responsibilities

Provide hands-on and remote support for various devices.
Troubleshoot and resolve end-user issues through a ticketing system.
Perform new user onboarding and offboarding tasks.

Skills

IT support experience

Windows support

Mac support

MS 365 experience

Google Workspace support

Job description

Job Description

Insight Global is seeking a motivated Helpdesk Technician to join our client, an American energy storage company, based in Somerville, MA. This Helpdesk Tech will be responsible for supporting a large corporate office made up of Windows and Mac users. The role is the first point of contact for technical issues submitted via phone, email, or ticketing system. Responsibilities include providing hands‑on and remote support for desktops, laptops, printers, phones, mobile devices, and other peripherals; troubleshooting and resolving end‑user issues through a ticketing system; and performing new user onboarding/offboarding, including hardware setup, user account provisioning, access configuration, and connecting new computers to printers. The ideal candidate will have Windows/MS 365 experience and some exposure to Google Workspace and Mac environments. Knowledge of Linux OS is a plus.

Compensation

$21.00/hr - $24.00/hr.

Benefits

Benefit packages start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Required Skills & Experience