Help Desk Technician

Wayne J. Griffin Electric, Inc.; Holliston (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Blue Cross Blue Shield PPO (Medical, &

401(k) with company contribution

Tuition reimbursement

Health and wellness programs

Job summary

Wayne J. Griffin Electric, Inc. is seeking a Help Desk professional to support our Holliston, MA headquarters and Southeast regions.

You will provide first level technical assistance to a large user base in a fast-paced environment. Responsibilities include configuring and maintaining mobile devices and Windows workstations, supporting the VoIP system, and ensuring security best practices through patches and updates.

Qualifications

• Troubleshooting experience with software installation and hardware repair as required.
• Strong knowledge of Microsoft Windows in a networked environment.
• Excellent interpersonal skills to communicate with people at all levels.
• Ability to analyze problems and propose root-cause solutions.
• Capable of working in a fast-paced environment with minimal supervision.

Responsibilities

• Provide first level technical support for up to 1,400 employees in a team setting.
• Setup and maintain mobile devices.
• Setup and support computers and applications in a Microsoft Windows networked environment.
• Provide support for the company’s voice over IP system.
• Resolve general helpdesk requests to support hardware and applications use.
• Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance.

Skills

Troubleshooting

Windows knowledge

Interpersonal communication

Problem solving

Fast-paced environment

Job description

Wayne J. Griffin Electric, Inc. is a leading electrical contractor seeking to expand its Help Desk support team because of our continued growth. An individual in this role will support a wide variety of current and future technologies in a fast-paced and dynamic environment in our Holliston, MA corporate headquarters as well as our Southeast regions.Each member of our MIS team is focused on providing excellent customer service to our employees and is committed to continuous learning of new technologies to support a business who believes in efficiency, automation, and software development as business solutions.

Responsibilities include:

• Provide first level technical support for up to 1,400 employees in a team setting
• Setup and maintain mobile devices
• Setup and support computers and applications in a Microsoft Windows networked environment.
• Provide support for the company’s voice over IP system.
• Resolve general helpdesk requests to support hardware and applications use.
• Install, test, and deploy software updates and security patches to maintain endpoint stability, performance, and cybersecurity compliance.

Qualifications include:

• Troubleshooting experience including software installation and hardware repair as required.
• Strong knowledge of Microsoft Windows in a networked environment.
• Excellent interpersonal skills with the ability to effectively communicate with people of all levels.
• Ability to analyze problems and suggest solutions to address root causes.
• Capable of working in a fast-paced environment with minimal supervision.

We offer competitive wages and excellent benefits including Blue Cross Blue Shield PPO (Medical, Dental & Vision), 401(k) with company contribution, tuition reimbursement, health and wellness programs.

If you are looking for an opportunity with a growing company in a team-based environment where the MIS department is in-demand, visit us at our website: www.waynejgriffinelectric.com to learn more.

All qualified candidates are considered for employment