Help Desk / Field Support Technician

E Logic; Woonsocket (RI); On-site; USD 45,000 - 60,000; Full time

Job summary

E Logic is seeking a Help Desk / Field Support Technician in Woonsocket, RI to ensure endpoint availability and compliance. This role handles emergency responses and requires solid technical knowledge in Windows systems and mobile device support.

Candidates should have 2-4 years of relevant experience. Key responsibilities include configuring and troubleshooting Windows devices, installing software, and maintaining mobile endpoints. Certifications like CompTIA A+ are preferred. Located in Woonsocket, RI, offers a dynamic work environment.

Qualifications

• 2-4 years of technical experience in endpoint support or field technician role.
• Deep familiarity with Windows environments and mobile OS configurations.

Responsibilities

• Provision, deploy, and troubleshoot Windows desktop workstations and laptops.
• Install, update, and resolve issues for Microsoft 365 applications.
• Support and secure corporate Android and Apple mobile devices.

Skills

Technical support for Windows 10/11

Mobile device management (iOS/Android)

Troubleshooting and diagnostics

Tools

Microsoft 365

Splashtop

Job description

The Help Desk / Field Support Technician will serve as a primary support point, ensuring high availability, patch compliance, and configuration stability for endpoints across IT Department from Woonsocket Housing Authority ("WHA") locations. This role requires participate in $24\\times7\\times365$ emergency threat responses and critical incident resolution pipelines and the primary location will be at 679 Social Street, Woonsocket, RI 02895.

Key Responsibilities

• Provision, deploy, configure, patch, and troubleshoot Microsoft Windows 10 and Windows 11 desktop workstations, laptops, and peripheral hardware.
• Install, update, and resolve interoperability issues for Microsoft 365 applications, secure web browsers, and core line‑of‑business software.
• Support, configure, and secure corporate Android, Apple iPhone, and iPad mobile endpoint devices.
• Utilize Splashtop remote access tools to securely administer, diagnose, and resolve technical issues for on‑site and remote staff.
• Relocate, install, configure, and maintain network‑connected computing assets, local printers, and peripheral equipment.

Qualifications & Experience

• 2-4 years of technical experience in an enterprise endpoint support or field technician role.
• Deep familiarity with Windows 10/11 environments, active directory endpoint structure, and basic mobile OS (iOS/Android) configuration.

Preferred Skills & Certifications

• CompTIA A+
• Microsoft 365 Certified: Fundamentals
• Familiarity with basic server virtualization concepts (Hyper‑V environments)
• Prior experience or exposure to housing management systems (such as Yardi) is a plus.