Help Desk Specialist

The Planet Group; Watertown (MA); On-site; USD 34,440 - 37,195; Full time

Job summary

The Planet Group is looking for Help Desk professionals for contract-to-hire positions in Watertown, MA. Responsibilities include providing first-level technical support to staff and managing incoming requests. Candidates should have a minimum of 3 years in a technical support role, with skills in Microsoft Office Suite and knowledge of Active Directory, Azure, and networking issues. The pay range is $25 to $27 per hour, ideal for those looking to take the next step in their careers.

Qualifications

• Minimum of 3+ years of experience in technical support or help desk role.
• Advanced knowledge of troubleshooting Microsoft Outlook and Exchange connectivity.
• Ability to support mobile devices including iOS and Android platforms.

Responsibilities

• Provide first-level technical support to staff and advisors.
• Manage incoming support requests and resolve technical issues promptly.

Skills

Microsoft Office Suite

Active Directory

Azure

TCP/IP networking

Mobile device support

Education

CompTIA A+ or equivalent certification

Microsoft MD-100 certification

Job description

Contract To Hire Help Desk Openings (2) - Waltham MA (NO 3rd Party Recruiters)

Pay Range $25 to $27 per hour

Key Responsibilities

• Provide first-level technical support to home office staff and advisors, as well as their teams, across a broad range of systems, applications, and technical issues.
• Prioritize, triage, and manage incoming support requests, diagnosing and resolving technical problems in a timely manner.

Core Strengths and Skills

• Experienced with Microsoft Office Suite (2016, 2019, and Microsoft 365), including resolving functionality and connectivity issues; advanced knowledge of Microsoft Outlook, Exchange connectivity, and related protocols.
• Working knowledge of Active Directory, Azure, and domain-based environments.
• Skilled in supporting mobile devices, including iOS and Android platforms.
• Ability to diagnose and resolve TCP/IP networking issues, including problems involving printers, scanners, and other networked devices.
• Minimum of 3+ years of experience in a technical support or help desk role.
• CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred.