Help Desk Technician

Green Key Resources; Melville (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

Green Key Resources on Long Island is seeking a Level 1/2 Help Desk Technician to join our engineering team. You will troubleshoot across Windows devices, Office 365 services, and basic network components, while delivering excellent client support in a fast-paced MSP environment.

You will handle onsite and remote troubleshooting, document resolutions, and contribute to migrations, upgrades, and cloud initiatives. Strong communication and a valid driver’s license are required.

Qualifications

• 1-3 years of Help Desk, Technical Support, or MSP experience.
• Strong knowledge of Microsoft 365 administration and support.
• Networking fundamentals: TCP/IP, VPNs, switches, firewalls, DHCP, DNS.
• Experience supporting Windows 10/11 environments.
• Familiarity with Active Directory and common business applications.
• Ability to independently troubleshoot hardware and software issues.
• Excellent communication, customer service, and problem-solving skills.
• Valid driver's license and willingness to travel to local client sites.

Responsibilities

• Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint Online
• Perform basic networking tasks and troubleshooting, including VLAN configuration, DHCP and DNS troubleshooting, firewall and router diagnostics
• Configure and deploy new user workstations, hardware, software, and user accounts
• Document support tickets, resolutions, and client environments accurately
• Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
• Escalate advanced technical issues to senior engineers when appropriate

Skills

Help Desk

Microsoft 365

Networking basics

Windows 10/11

Active Directory

Customer service

Driver's license

MSP RMM

PSA platforms

PowerShell

Azure AD

VoIP basics

Endpoint security

Tools

PowerShell

Azure AD

VPNs

Backup & DR

VoIP systems

Job description

We are a fast-growing Long Island-based Managed Services Provider (MSP) seeking a motivated Level 1/2 Help Desk Technician to join our engineering team. This is an excellent opportunity for someone who enjoys troubleshooting technology, learning new systems, and working directly with clients in a fast-paced environment.

You will provide day-to-day technical support, perform onsite and remote troubleshooting, assist with infrastructure projects, and gain hands-on experience with modern cloud technologies. Every day brings new challenges and opportunities to expand your skillset.

What You'll Do

• Provide Level 1 and Level 2 technical support via phone, email, remote tools, and onsite visits
• Troubleshoot and resolve issues involving Windows PCs, laptops, printers, and other peripherals
• Administer and support Microsoft 365 services, including:
• Exchange Online
• Microsoft Teams
• SharePoint Online
• Perform basic networking tasks and troubleshooting, including:
• VLAN configuration and support
• DHCP and DNS troubleshooting
• Firewall and router diagnostics
• Wi-Fi deployment and support
• Configure and deploy new user workstations, hardware, software, and user accounts
• Document support tickets, resolutions, and client environments accurately
• Assist with technology projects such as migrations, upgrades, hardware rollouts, and cloud implementations
• Escalate advanced technical issues to senior engineers when appropriate

What We're Looking For

Required Qualifications

• 1-3 years of Help Desk, Technical Support, or MSP experience
• Strong knowledge of Microsoft 365 administration and support
• Solid understanding of networking fundamentals, including TCP/IP, VPNs, switches, firewalls, DHCP, and DNS
• Experience supporting Windows 10 and Windows 11 environments
• Familiarity with Active Directory and common business applications
• Ability to independently troubleshoot hardware and software issues
• Excellent communication, customer service, and problem-solving skills
• Valid driver's license and willingness to travel to local client sites

Preferred Qualifications

• Experience working with MSP RMM and PSA platforms
• Basic PowerShell scripting knowledge
• Familiarity with Microsoft Entra ID (Azure AD)
• Exposure to backup and disaster recovery solutions
• Experience supporting VoIP systems
• Knowledge of endpoint security and cybersecurity tools