Help Desk Technician — 1st Line IT Support (Contract)

The Planet Group; Watertown (MA); On-site; USD 34,440 - 37,195; Full time

Job summary

The Planet Group is looking for Help Desk professionals for contract-to-hire positions in Watertown, MA. Responsibilities include providing first-level technical support to staff and managing incoming requests. Candidates should have a minimum of 3 years in a technical support role, with skills in Microsoft Office Suite and knowledge of Active Directory, Azure, and networking issues. The pay range is $25 to $27 per hour, ideal for those looking to take the next step in their careers.

Qualifications

• Minimum of 3+ years of experience in technical support or help desk role.
• Advanced knowledge of troubleshooting Microsoft Outlook and Exchange connectivity.
• Ability to support mobile devices including iOS and Android platforms.

Responsibilities

• Provide first-level technical support to staff and advisors.
• Manage incoming support requests and resolve technical issues promptly.

Skills

Microsoft Office Suite

Active Directory

Azure

TCP/IP networking

Mobile device support

Education

CompTIA A+ or equivalent certification

Microsoft MD-100 certification

Job description

The Planet Group is looking for Help Desk professionals for contract-to-hire positions in Watertown, MA. Responsibilities include providing first-level technical support to staff and managing incoming requests. Candidates should have a minimum of 3 years in a technical support role, with skills in Microsoft Office Suite and knowledge of Active Directory, Azure, and networking issues. The pay range is $25 to $27 per hour, ideal for those looking to take the next step in their careers.