Help Desk Technician – St. Johns Area

The Pivot Group Careers; St. Johns (MI); Presencial; USD 49.000 - 76.000; Jornada completa

Descripción de la vacante

The Pivot Group Network in St. Johns, MI seeks a Help Desk Technician to support shop floor devices, assist with software steps, and manage user accounts.

The role offers a range of responsibilities from password resets to workstation imaging for new hires, with salary between $49,000 and $76,000 based on experience. We collaborate with manufacturing companies in Michigan’s regions, offering networked opportunities and long-term fit.

Formación

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• 0 to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Responsabilidades

• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.

Conocimientos

Troubleshooting

Clear phone communication

Ticket workflows

Documentation

Customer service basics

Educación

High school diploma or equivalent

Herramientas

Windows

Microsoft 365

Active Directory

CompTIA A+

Descripción del empleo

Job Description:

Help Desk Technician | St. Johns, MI

Salary Range: $49,000 – $76,000 depending on experience

Are you ready to take on a challenging and rewarding opportunity in help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to building meaningful connections in manufacturing. We partner with leading companies in the St. Johns area seeking Help Desk Technicians.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around St. Johns in Clinton County, within about 45 minutes of the city, including Owosso, Ithaca, Ovid, and Ashley.

The Opportunity

We collaborate with multiple companies in the St. Johns area seeking experienced Help Desk Technicians. These organizations value long-term fit and look for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Usual Responsibilities

• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.
• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.

Recommended Qualifications

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Bonus Qualifications

• Basic network troubleshooting for cabling and switches.
• Experience with imaging tools and device deployment.
• CompTIA A or similar certification.
• Experience supporting manufacturing or warehouse environments.
• Familiarity with ERP or timekeeping systems.

Job Titles That Should Apply

Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

The Pivot Group Network offers resources to support your search – market insights, resume feedback, and interview preparation. As our partnerships grow, we’ll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:

Resume Offers TCP/IP IT Service Management Scanners Support BASIC Operations Salary Hiring Partnerships Recruiting Compensation Manufacturing Interpersonal Skills Technical Support Computer Science Vendors Troubleshooting MS Office Administration Windows Preparation Software Maintenance Science Training Communication Management

Salary Package:

$ 49,000.00 – 76,000.00 (US Dollar)