Help Desk Technician – Newaygo Area

The Pivot Group Careers

United States

Sur place

USD 47 000 - 72 000

Plein temps

Il y a 4 jours

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Résumé du poste

The Pivot Group Careers in the United States is seeking a Help Desk Technician for opportunities in the Newaygo area. Salary ranges from $47,000 to $72,000 based on experience, with a focus on resolving user issues and providing timely IT support across plant and office environments.

Responsibilities include ticketing, password management, and assisting with ERP and timekeeping systems. Prior experience in manufacturing IT and knowledge of Windows and Microsoft 365 are preferred.

Qualifications

Basic Active Directory user and password management.
Strong troubleshooting and clear phone communication skills.
Ability to follow ticket workflows and document work.
High school diploma or equivalent.
1 to 3 years of help desk or desktop support experience.
Working knowledge of Windows and Microsoft 365.

Responsabilités

Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.
Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.

Connaissances

Active Directory

Troubleshooting

Windows

MS Office

Networking

Formation

High school diploma or equivalent

Outils

SAP

Oracle

ERP

VMware

Description du poste

Job Description:

Help Desk Technician | Newaygo, MI

Salary Range: $47,000 – $72,000 depending on experience

Are you a dedicated professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in the Newaygo area seeking experienced Help Desk Technicians to strengthen their teams.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Newaygo in Newaygo County, within about 45 minutes of the city, including Big Rapids, Paris, Casnovia, and Grant.

The Opportunity

We collaborate with manufacturing companies in the Newaygo region seeking Help Desk Technicians. These employers partner with us because they want real insight into candidates – not just resumes. By joining our network, you gain access to roles worth considering.

Usual Responsibilities

Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.
Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.

Recommended Qualifications

Basic Active Directory user and password management.
Strong troubleshooting and clear phone communication skills.
Ability to follow ticket workflows and document work.
High school diploma or equivalent.
to 3 years of help desk or desktop support experience.
Working knowledge of Windows and Microsoft 365.

Bonus Qualifications

CompTIA A or similar certification.
Experience supporting manufacturing or warehouse environments.
Familiarity with ERP or timekeeping systems.
Basic network troubleshooting for cabling and switches.
Experience with imaging tools and device deployment.

Job Titles That Should Apply

IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at https://www.thepivotgroup.org.

The Pivot Group Network offers resources to support your search – market insights, resume feedback, and interview preparation. As our partnerships grow, we’ll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills: