Help Desk Technician – Wayland Area

The Pivot Group Careers; Wayland Township (MI); On-site; USD 44,000 - 69,000; Full time

Job summary

The Pivot Group Network in Michigan is seeking a Help Desk Technician to support manufacturing sites in and around Wayland. You will handle tickets, troubleshoot desktop hardware and software, and assist with Active Directory and device imaging. Opportunities may vary by employer in Allegan County.

We value candidates with Windows and Microsoft 365 experience, strong communication, and a willingness to learn ERP/timekeeping tools. Visa sponsorship is not offered.

Qualifications

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• 0 to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Responsibilities

• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.

Skills

TCP/IP

DNS

IT service management

Windows

Microsoft 365

Active Directory

ERP

Networking

Support

Desktop hardware

Education

High school diploma or equivalent

Tools

ERP software

Imaging tools

Job description

Job Description:

Help Desk Technician | Wayland, MI

Salary Range: $44,000 – $69,000 depending on experience

Are you a skilled professional with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections in the manufacturing community. We collaborate with companies in the Wayland area seeking experienced Help Desk Technicians.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Wayland in Allegan County, within about 45 minutes of the city, including Dorr and Hopkins.

The Opportunity

We collaborate with multiple companies in the Wayland area seeking experienced Help Desk Technicians. These organizations value long-term fit and look for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Usual Responsibilities

• Document fixes and update the ticket system with resolution notes.
• Walk users through basic software steps for email, ERP, and timekeeping systems.
• Answer incoming support calls, emails, and tickets from plant and office staff.
• Troubleshoot desktop, laptop, printer, and peripheral issues.
• Reset passwords and manage user accounts in Active Directory.
• Set up and image workstations for new hires and replacements.
• Support shop floor devices such as scanners, label printers, and handheld terminals.
• Escalate network and server issues to senior IT staff.

Recommended Qualifications

• Strong troubleshooting and clear phone communication skills.
• Ability to follow ticket workflows and document work.
• High school diploma or equivalent.
• to 3 years of help desk or desktop support experience.
• Working knowledge of Windows and Microsoft 365.
• Basic Active Directory user and password management.

Bonus Qualifications

• Familiarity with ERP or timekeeping systems.
• Basic network troubleshooting for cabling and switches.
• Experience with imaging tools and device deployment.
• CompTIA A or similar certification.
• Experience supporting manufacturing or warehouse environments.

Job Titles That Should Apply

IT Support Analyst, Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Required Skills:

Resume Offers TCP/IP DNS IT Service Management Support BASIC Laptops Operations ERP Checks Salary Hiring Partnerships Recruiting Compensation Operating Systems SAP Infrastructure Manufacturing Interpersonal Skills Networking Technical Support Computer Science Oracle Security Troubleshooting Windows Preparation Software Maintenance Science Microsoft Office Communication Management

Salary Package:

$ 44,000.00 – 69,000.00 (US Dollar)