Help Desk Technician – Fremont Area

The Pivot Group Careers

Fremont Township (MI)

On-site

USD 52,000 - 79,000

Full time

3 days ago

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Job summary

The Pivot Group Network is seeking a Help Desk Technician to support manufacturing environments around Fremont, MI. Responsibilities include troubleshooting desktops, arranging new workstation images, and assisting plant and office staff with software and ERP timekeeping systems.

Applicants should have a high school diploma or equivalent and 1–3 years of desk-side support experience, with Windows/Microsoft 365 proficiency and basic AD skills. Visa sponsorship is not available.

Qualifications

High school diploma or equivalent.
1–3 years of help desk or desktop support experience.
Working knowledge of Windows and Microsoft 365.
Basic Active Directory user and password management.
CompTIA A+ or similar certification.

Responsibilities

Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.
Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.

Skills

Resume

Offers

TCP/IP

Service

Management

Connectivity

Support

BASIC

Checks

Salary

Hiring

Partnerships

Recruiting

Compensation

Infrastructure

Manufacturing

Communication

Skills

Networking

Technical

Support

Computer

Science

Troubleshooting

Office

Windows

Preparation

Software

Maintenance

Engineering

Science

Training

Communication

Management

Education

High school diploma or equivalent

Job description

Job Description:

Help Desk Technician | Fremont, MI

Salary Range: $52,000 – $79,000 depending on experience

Are you a dynamic leader with a passion for excelling as a help desk technician? The Pivot Group Network, a Michigan manufacturing-focused recruiting group, is dedicated to building meaningful connections and supporting community growth. We collaborate with leading companies in the Fremont area seeking experienced Help Desk Technicians to drive results.

We are building our network of talent in this field across Michigan’s manufacturing regions. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

This posting covers Help Desk Technician opportunities with manufacturers based in and around Fremont in Newaygo County, within about 45 minutes of the city, including Hesperia.

The Opportunity

We work with companies in the Fremont area that add Help Desk Technicians to their teams. These organizations value quality over speed in hiring. By connecting with us, you position yourself for opportunities that align with what you’re looking for.

Usual Responsibilities

Troubleshoot desktop, laptop, printer, and peripheral issues.
Reset passwords and manage user accounts in Active Directory.
Set up and image workstations for new hires and replacements.
Support shop floor devices such as scanners, label printers, and handheld terminals.
Escalate network and server issues to senior IT staff.
Document fixes and update the ticket system with resolution notes.
Walk users through basic software steps for email, ERP, and timekeeping systems.
Answer incoming support calls, emails, and tickets from plant and office staff.

Recommended Qualifications

Ability to follow ticket workflows and document work.
High school diploma or equivalent.
to 3 years of help desk or desktop support experience.
Working knowledge of Windows and Microsoft 365.
Basic Active Directory user and password management.
Strong troubleshooting and clear phone communication skills.

Bonus Qualifications

Experience supporting manufacturing or warehouse environments.
Familiarity with ERP or timekeeping systems.
Basic network troubleshooting for cabling and switches.
Experience with imaging tools and device deployment.
CompTIA A or similar certification.

Job Titles That Should Apply

Computer Support Specialist, Field Service Technician, Tier 1 Support Technician, End User Support Technician, IT Support Specialist, Desktop Support Technician, Service Desk Analyst, Technical Support Specialist, IT Support Analyst

Work Authorization

Applicants must be authorized to work in the U.S. without current or future visa sponsorship. Visa sponsorship is not available.

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who’ve been on both sides of the hiring process. Our clients are strategic – they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory.

Required Skills: