Help Desk Technician Level 1.5

Bowman Williams; Paterson (NJ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health insurance

PTO

Paid holidays

Ongoing training and professional development

Job summary

A growing IT Managed Services Provider in Paterson, NJ is seeking a Level 1.5 Help Desk Technician. This full-time, in-office role offers a fast track to a Level 2 position, providing technical support for business clients while gaining exposure to systems, networking, and cybersecurity tools.

Qualifications

• 3+ years of IT support experience, ideally in an MSP.
• Strong knowledge of Windows OS, Active Directory, Office 365.
• Familiarity with RMM platforms and ticketing systems.

Responsibilities

• Respond to Level 1 support requests via phone, email, and remote tools.
• Troubleshoot Windows OS, Windows Server, printers, Microsoft 365.
• Create and manage tickets using PSA tools.

Skills

Problem-solving

Communication

Documentation

Tools

ConnectWise

Autotask

Job description

This range is provided by Bowman Williams. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $65,000.00/yr

Direct message the job poster from Bowman Williams

Senior Business Operations Manager & Cloud Recruiter at Bowman Williams

We are a growing IT Managed Services Provider based in Paterson, NJ that is seeking a MSP experienced Level 1.5 Help Desk Technician ready to take the next step in their career. This full-time, in-office role offers a fast track to a Level 2 position, making it a great opportunity for motivated professionals looking to deepen their technical expertise in a supportive, client-focused environment.

In this role, you’ll be the first line of technical support for business clients across a range of industries. You’ll handle help desk tickets, perform desktop and device support, troubleshoot Office 365 and basic network issues, and escalate more complex problems to senior team members. You'll also gain exposure to tools and technologies that support long-term growth in systems, networking, and cybersecurity.

Responsibilities:

• Respond to Level 1 support requests via phone, email, and remote tools
• Troubleshoot Windows OS, Windows Server, printers, Microsoft 365, and basic networking
• Set up and support desktops, laptops, and mobile devices
• Create and manage tickets using PSA tools like ConnectWise or Autotask
• Document solutions and procedures in the internal knowledge base
• Collaborate with senior technicians and deliver clear, customer-friendly support

Requirements:

• 3+ years of IT support experience, ideally in an MSP or similar fast-paced environment
• Strong knowledge of Windows operating systems, Active Directory, Office 365
• Familiarity with RMM platforms and ticketing systems
• Excellent problem-solving, communication, and documentation skills
• A proactive attitude with a desire to quickly advance into a Level 2 role

Salary + Benefits:

• $55,000 - $65,000
• Health insurance, PTO, and paid holidays
• Clear path to Level 2 technician responsibilities
• Collaborative team environment with hands-on learning
• Access to ongoing training and professional development

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

401(k)

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