Service Desk Level 1 Technician

Gambit Technologies

New York (NY)

On-site

USD 82,656 - 103,320

Full time

14 days+

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Job summary

A leading technology firm in New York City is seeking a Level 1 Service Desk Technician. You will provide support to Windows and Mac users, troubleshoot basic issues, and collaborate with IT teams. The ideal candidate has over 3 years of L1 support experience and familiarity with O365. This is a contract position in a dynamic environment dedicated to making a positive impact globally.

Qualifications

3+ years of experience supporting L1 issues.
Experience with both Windows and Mac systems.
Familiarity with MDM tools and O365.

Responsibilities

Provide support to Windows & Mac users via various channels.
Assist with software installation, password resets, and troubleshooting.
Collaborate with IT teams to maintain documentation.

Skills

L1 technical support experience

Experience with Windows & Mac

Exposure to O365 including Active Directory & Exchange

MDM tools experience (JAMF, Intune, etc.)

Experience facing C-Level Executives

Job description

This range is provided by Gambit Technologies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$60.00/hr - $75.00/hr

Service Desk Level 1 Technician (Windows & Mac) - Open Ended Contract (3+ Years Duration)

Are you looking to tackle new challenges and improve your Level 1 Service Desk experience? We have a new exciting opportunity for you.

We are currently seeking an eager Level 1 Service Desk Technician (Windows & Mac) to join one of the leading, media, technology, and financial institutions in NYC. But this isn't just any ordinary role - it's with a special division dedicated to driving positive change across the globe. From Arts and Education to Environment and Public Health, our mission is clear: to save and improve lives worldwide.

As a Service Desk Level 1 Technician, you will be working alongside technical experts driving daily impact by contributing frontline support handling L1 issues & facing off with C-Level Executive daily.

Spearheading support to Windows & Mac Users via phone, email, or in-person
Assisting with basic technical issues including software installation, password resets, and troubleshooting common hardware problems
Follow established procedures for escalation of unresolved issues to Level 2 support or relevant teams
Provide timely updates to users on the status of their support requests.
Collaborate with IT team members to maintain documentation and knowledge base articles for common issues and resolutions

To thrive in this role, you'll need: