Help Desk Technician II – Remote-Eligible IT Support Hero

Mission Fed Credit Union; San Diego (CA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Top Workplace award

Remote-friendly options

PTO 18 days + 12 holidays

401(k) match 6%

Full benefits

Concierge service

Job summary

Mission Federal Credit Union in San Diego, CA is seeking a Help Desk Technician II to support employees with laptops, desktops, printers, and scanners, and to ensure access to essential business tools like Microsoft 365 and Windows.

The role requires at least three years of IT support, an associates degree or certification equivalent, and offers growth, a strong benefits package, remote options, PTO, and a 6% 401(k) match.

Qualifications

• Minimum of three years of IT support experience with hands-on PC/OS troubleshooting and repair.
• Networking and end-user support experience preferred.
• Must have reliable transportation for business travel.

Responsibilities

• Be the technology hero behind a great employee experience, ensuring employees have reliable access to technology and business tools.
• Investigate and resolve technical issues, collaborating with other IT teams and vendors as needed.
• Manage support tickets and documentation to ensure a smooth resolution flow.

Skills

Troubleshooting

PC/OS troubleshooting

Networking

Active Directory

End-user support

Education

Associate degree or certification equivalent

Tools

Microsoft 365

Windows OS

Job description

Mission Federal Credit Union in San Diego, CA is seeking a Help Desk Technician II to support employees with laptops, desktops, printers, and scanners, and to ensure access to essential business tools like Microsoft 365 and Windows.

The role requires at least three years of IT support, an associates degree or certification equivalent, and offers growth, a strong benefits package, remote options, PTO, and a 6% 401(k) match.