Network Services - Help Desk Technician II

Mission Fed; Northern, San Diego (KY, CA); Hybrid; USD 50,000 - 63,000; Full time

Benefits offered by this job

401(k) match

Full benefits package (medical, dental

Vision and life insurance)

PTO 18 days + 12 holidays

Remote work options where feasible

Personal concierge benefit

Job summary

Mission Fed in San Diego, CA is seeking a Help Desk Technician II to provide on-site IT support for laptops, desktops, printers, and user accounts. You will troubleshoot Windows and Microsoft 365 issues, manage tickets, and collaborate with IT teams.

A strong customer-service mindset and problem-solving skills are required. The role offers competitive hourly compensation, full benefits, and options for remote work where feasible.

Qualifications

• Associates degree or certification required; two years of equivalent experience may substitute per year.
• Network and/or Microsoft certifications are highly desirable.

Responsibilities

• Be the technology hero supporting laptops, desktops, printers, and scanners.
• Investigate and resolve technical issues and document solutions.
• Maintain organized tickets, assets, and knowledge base for efficient support.
• Contribute to technology projects and upgrades in the Network Services team.

Skills

End-user support

Troubleshooting

Microsoft 365

Windows OS

Documentation

Education

Associates degree or certification

Network certifications desirable

Tools

Active Directory

Job description

Help Desk Technician II

Onsite | San Diego, CA

Compensation: $36.00 - $46.00 an hour

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Are you passionate about technology and love helping people solve problems? Do you enjoy troubleshooting everything from laptops and printers to network and software issues while delivering outstanding customer service? We're seeking a passionate problem-solver to help our Network Services team enhance, innovate, and deliver best-in-class technology support. If this sounds interesting to you, below are a few more details of our Help Desk Technician II opportunity.

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• Be the technology hero behind a great employee experience! Ensuring employees have reliable, ready-to-use technology, including laptops, desktops, printers, and scanners, while providing responsive support for essential business tools such as Microsoft 365, Windows, email, and user accounts.


• Be a trusted problem solver! Investigate and resolve technical issues, collaborating with other IT teams and vendors when needed.


• Be the air traffic controller of IT! Keeping technology assets, support tickets, and documentation organized so every issue reaches a smooth landing.


• Not afraid to roll up your sleeves! Help shape the future of our workplace through impactful technology projects and upgrades.


• Be the keeper of the IT playbook, documenting solutions and processes that help the team deliver all-star support every time.


• This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

Education: Whether earned in the classroom or through real-world experience, your technical expertise will help drive success. Associates degree or certification equivalent is required. Two years of equivalent experience may substitute for every one year of education. Network and/or Microsoft certifications are highly desirable.

Experience: Put your troubleshooting expertise to work solving complex technology challenges and supporting employees who count on you. Minimum of three years support experience and hands-on PC/OS troubleshooting, and repair is required. Networking, basic AD administration, and end-user support experience are preferred. Must have reliable transportation for business travel purposes as a requirement of this position.

What we offer:

• A great work environment – our Team Members say so – we’ve won Top Workplaces 5 years including 2026! (#notsohumblebrag)


• Great team – our Team Members are the best (well we think so!)


• You can’t beat a role in sunny San Diego, but we support fully remote positions too!


• 18 days of PTO in your first year plus 12 holidays a year!


• 6% 401(k) match!


• Full benefits package including medical, dental, vision, life insurance, etc.


• Personal concierge benefit through Overalls to help support you (100% employer paid)