Helpdesk Tech 1

MFIT Technology Solutions LLC; Corsicana (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and sick time after 1+1

Hands‑on training

Career development opportunities

Job summary

MFIT Technology Solutions LLC is seeking a Help Desk Technician to provide technical support to clients, troubleshoot hardware and software issues, and help maintain IT systems. The role is office-based but requires travel to client locations as needed.

Responsibilities include supporting via phone, email, and in person; configuring desktops, laptops and mobile devices; assisting with Microsoft 365; documenting requests; and maintaining hardware, software, and security solutions.

Qualifications

• Strong interest in technology and information systems.
• Excellent communication and customer service skills.
• Ability to learn new technologies quickly.
• Strong problem-solving and organizational skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.
• Ability to travel and stay overnight when required.

Responsibilities

• Provide technical support via phone, email, remote access, and in person.
• Troubleshoot computer, printer, network, and software issues.
• Set up and configure desktops, laptops, mobile devices, and peripherals.
• Assist with Microsoft 365 administration and end-user support.
• Document support requests, resolutions, and system changes.
• Install and maintain hardware and software solutions.
• Support network equipment, VoIP systems, and cybersecurity solutions.
• Travel to client sites for onsite support and installations.
• Participate in after-hours support when necessary.

Skills

Communication

Customer service

Learning agility

Problem solving

Teamwork

Independence

Travel readiness

Tools

Microsoft 365

Windows OS

Networking basics

Cybersecurity basics

Job description

As a Help Desk Technician, you will provide technical support to our clients, assist with troubleshooting hardware and software issues, and help maintain IT systems. This position is primarily office-based but requires travel to client locations as needed. Occasional overnight travel may be required for projects and client support.

Responsibilities

• Provide technical support via phone, email, remote access, and in person
• Troubleshoot computer, printer, network, and software issues
• Set up and configure desktops, laptops, mobile devices, and peripherals
• Assist with Microsoft 365 administration and end-user support
• Document support requests, resolutions, and system changes
• Install and maintain hardware and software solutions
• Support network equipment, VoIP systems, and cybersecurity solutions
• Travel to client sites for onsite support and installations
• Participate in after-hours support when necessary

Qualifications

• Strong interest in technology and information systems
• Excellent communication and customer service skills
• Ability to learn new technologies quickly
• Strong problem-solving and organizational skills
• Ability to work independently and as part of a team
• Valid driver's license and reliable transportation
• Ability to travel and stay overnight when required

Preferred Qualifications

• Previous help desk, technical support, or customer service experience
• Familiarity with Microsoft Windows, Microsoft 365, networking, or cybersecurity concepts
• Technical certifications (CompTIA A+, Network+, Microsoft, etc.) are a plus but not required

Benefits

• Competitive pay based on experience and qualifications
• Hands‑on training and career development opportunities
• Company-provided tools and resources
• Opportunity to work with a variety of modern technologies
• Paid vacation and sick time accrued after one year of service
• Growth opportunities within a rapidly expanding technology company