IT Service Desk Tech II - Training & Enterprise Support

Founders Federal Credit Union; Lancaster (SC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Holidays

Paid Time Off

401k with employer contributions + PPA

Health Insurance

Life Insurance

Tuition reimbursement

Certifications support

Wellness program

Job summary

Founders Federal Credit Union seeks a Service Desk Technician II to support employees and CUSO customers with hardware and software needs, and to assist with enterprise project implementations.

Role includes training new IT staff, handling on-site and remote troubleshooting, and maintaining accurate asset inventories across locations. Evening/weekend work may be required and data security is emphasized.

Qualifications

• IT support experience or training, Associates in technology field preferred.
• HDI Desktop Advanced Support Technician cert within 1 year of employment required.
• Technical certs: A+, Net+, Microsoft or equivalent.
• Understanding of laptops, desktops, printers, Windows and networks.
• Demonstrated empathy and understanding for end users; friendly and helpful.
• 2+ years in customer service or financial industry or call center.
• 2+ years troubleshooting PCs, MacOS, software, hardware, and basic networks.
• Strong attention to detail and accurate documentation.

Responsibilities

• Provide technical support for Founders employees and CUSO customers.
• Install, deploy, and maintain hardware and software for end users.
• Train new IT Techs on software deployment and ServiceNow workflows.
• Assist with on-site and remote troubleshooting of hardware and software.
• Manage inventory of hardware and software.

Skills

Customer service

Technical support

Windows OS

Active Directory

Network troubleshooting

ServiceNow

KACE

Phone support

Education

Associates in Technology-related field

HDI Desktop Advanced Support Technician

A+

Net+

Microsoft Certification

Tools

KACE

Active Directory

Entra ID

AutoPilot

Office365

Cisco Phone System

Job description

Founders Federal Credit Union seeks a Service Desk Technician II to support employees and CUSO customers with hardware and software needs, and to assist with enterprise project implementations.

Role includes training new IT staff, handling on-site and remote troubleshooting, and maintaining accurate asset inventories across locations. Evening/weekend work may be required and data security is emphasized.