Network Services - Help Desk Technician II

Socket.dev; San Diego (CA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Top Workplaces award (5 years)

6% 401(k) match

Full benefits package (medical, dental

Vision, life insurance

Remote work option

PTO 18 days + 12 holidays

Job summary

Mission Federal Credit Union in San Diego is seeking an experienced Help Desk Technician II to provide onsite technology support for laptops, desktops, printers, and software tools such as Microsoft 365. You will troubleshoot complex issues, manage tickets, and collaborate with IT teams to ensure rapid, reliable service for employees.

The role requires a minimum of three years of hands-on PC/OS support, basic AD administration, and networking familiarity.

Qualifications

• Associates degree or certification equivalent is required or substitution allowed with experience.
• Minimum of three years support experience and hands-on PC/OS troubleshooting required.
• Networking, basic AD administration and end-user support experience preferred.

Responsibilities

• Be the technology hero behind a great employee experience, supporting laptops, desktops, printers, and scanners.
• Troubleshoot and resolve technical issues, collaborating with IT teams and vendors.
• Maintain organized tickets, assets, and documentation for smooth issue handling.
• Contribute to technology projects and upgrades to improve workplace tech.
• Document solutions and processes for consistent, high-quality support.
• Join a well-established Network Services team at Mission Federal Credit Union in San Diego County.

Skills

Troubleshooting

End-user support

Customer service

Collaboration

Education

Associates degree or certification equivalent

Tools

Microsoft 365

Windows OS

Active Directory

Job description

Help Desk Technician II

Onsite | San Diego, CA

Compensation: $36.00 - $46.00 an hour

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Are you passionate about technology and love helping people solve problems? Do you enjoy troubleshooting everything from laptops and printers to network and software issues while delivering outstanding customer service? We're seeking a passionate problem-solver to help our Network Services team enhance, innovate, and deliver best-in-class technology support. If this sounds interesting to you, below are a few more details of our Help Desk Technician II opportunity.

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• Be the technology hero behind a great employee experience! Ensuring employees have reliable, ready-to-use technology, including laptops, desktops, printers, and scanners, while providing responsive support for essential business tools such as Microsoft 365, Windows, email, and user accounts.
• Be a trusted problem solver! Investigate and resolve technical issues, collaborating with other IT teams and vendors when needed.
• Be the air traffic controller of IT! Keeping technology assets, support tickets, and documentation organized so every issue reaches a smooth landing.
• Not afraid to roll up your sleeves! Help shape the future of our workplace through impactful technology projects and upgrades.
• Be the keeper of the IT playbook, documenting solutions and processes that help the team deliver all-star support every time.
• This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

Education

Whether earned in the classroom or through real-world experience, your technical expertise will help drive success. Associates degree or certification equivalent is required. Two years of equivalent experience may substitute for every one year of education. Network and/or Microsoft certifications are highly desirable.

Experience

Put your troubleshooting expertise to work solving complex technology challenges and supporting employees who count on you. Minimum of three years support experience and hands-on PC/OS troubleshooting, and repair is required. Networking, basic AD administration, and end-user support experience are preferred. Must have reliable transportation for business travel purposes as a requirement of this position.

What we offer

• A great work environment – our Team Members say so – we've won Top Workplaces 5 years including 2026! (#notsohumblebrag)
• Great team – our Team Members are the best (well we think so!)
• You can't beat a role in sunny San Diego, but we support fully remote positions too!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc.
• Personal concierge benefit through Overalls to help support you (100% employer paid)

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act ("CCPA")/ California Privacy Rights Act ("CPRA") requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. Thisjob applicant noticeand theCCPA/CPRA noticeprovides the disclosures required by the CCPA/CPRA and applies only to applicants who aresubject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Onsite