Network Services - Help Desk Technician II

Mission Fed Credit Union; San Diego (CA); On-site; USD 50,000 - 63,000; Full time

Benefits offered by this job

Top Workplace award

Remote-friendly options

PTO 18 days + 12 holidays

401(k) match 6%

Full benefits

Concierge service

Job summary

Mission Federal Credit Union in San Diego, CA is seeking a Help Desk Technician II to support employees with laptops, desktops, printers, and scanners, and to ensure access to essential business tools like Microsoft 365 and Windows.

The role requires at least three years of IT support, an associates degree or certification equivalent, and offers growth, a strong benefits package, remote options, PTO, and a 6% 401(k) match.

Qualifications

• Minimum of three years of IT support experience with hands-on PC/OS troubleshooting and repair.
• Networking and end-user support experience preferred.
• Must have reliable transportation for business travel.

Responsibilities

• Be the technology hero behind a great employee experience, ensuring employees have reliable access to technology and business tools.
• Investigate and resolve technical issues, collaborating with other IT teams and vendors as needed.
• Manage support tickets and documentation to ensure a smooth resolution flow.

Skills

Troubleshooting

PC/OS troubleshooting

Networking

Active Directory

End-user support

Education

Associate degree or certification equivalent

Tools

Microsoft 365

Windows OS

Job description

Help Desk Technician II

Onsite | San Diego, CA

Compensation: $36.00 - $46.00 an hour

Actual compensation within this range will be determined by factors including experience, qualifications, skills, and internal equity.

Are you passionate about technology and love helping people solve problems? Do you enjoy troubleshooting everything from laptops and printers to network and software issues while delivering outstanding customer service? We're seeking a passionate problem-solver to help our Network Services team enhance, innovate, and deliver best-in-class technology support. If this sounds interesting to you, below are a few more details of our Help Desk Technician II opportunity.

• Be the technology hero behind a great employee experience! Ensuring employees have reliable, ready-to-use technology, including laptops, desktops, printers, and scanners, while providing responsive support for essential business tools such as Microsoft 365, Windows, email, and user accounts.
• Be a trusted problem solver! Investigate and resolve technical issues, collaborating with other IT teams and vendors when needed.
• Be the air traffic controller of IT! Keeping technology assets, support tickets, and documentation organized so every issue reaches a smooth landing.
• Not afraid to roll up your sleeves! Help shape the future of our workplace through impactful technology projects and upgrades.
• Be the keeper of the IT playbook, documenting solutions and processes that help the team deliver all-star support every time.
• This is a great opportunity to really have an impact on an organization and in an established Network Services Team for a well-respected, established credit union in San Diego County known for its community and member centered focus.

Here is what we are looking for:

Education: Whether earned in the classroom or through real-world experience, your technical expertise will help drive success. Associates degree or certification equivalent is required. Two years of equivalent experience may substitute for every one year of education. Network and/or Microsoft certifications are highly desirable.

Experience: Put your troubleshooting expertise to work solving complex technology challenges and supporting employees who count on you. Minimum of three years support experience and hands-on PC/OS troubleshooting, and repair is required. Networking, basic AD administration, and end-user support experience are preferred. Must have reliable transportation for business travel purposes as a requirement of this position.

What we offer:

• A great work environment- our Team Members say so- we've won Top Workplaces 5 years including 2026! (#notsohumblebrag)
• Great team- our Team Members are the best (well we think so!)
• You can't beat a role in sunny San Diego, but we support fully remote positions too!
• 18 days of PTO in your first year plus 12 holidays a year!
• 6% 401(k) match!
• Full benefits package including medical, dental, vision, life insurance, etc.
• Personal concierge benefit through Overalls to help support you (100% employer paid)

Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act("CCPA")/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.

Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF