Remote Service Desk Technician (Level I/II)

Dynamic Solutions Technology LLC; Victorville (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to provide essential IT support for a Federal Government customer in Victorville, California. This remote role is designed for candidates with 2-4 years of Help Desk administration experience and a strong background in technical support.

The ideal candidate will possess a Bachelor’s degree in Information Technology or a related field, with CompTIA A+ certification or higher being preferred. Responsibilities include managing user accounts, troubleshooting a variety of IT issues, and ensuring compliance with security standards.

This position promises an engaging workload and growth opportunities within a supportive environment.

Qualifications

• 2-4 years minimum Help Desk Administration experience.
• Ability to evaluate client operating systems and network infrastructure.

Responsibilities

• Provide first-line technical support for desktops, laptops, and peripherals.
• Manage user accounts and permissions according to security policies.
• Troubleshoot hardware, software, and network issues.

Skills

Help Desk Administration

Technical Support

Troubleshooting

Windows OS

Education

Bachelor of Science in Information Technology

CompTIA A+ certification

Job description

Dynamic Solutions Technology LLC is seeking a full-time Service Desk Technician (Level I / Level II) to provide essential IT support for a Federal Government customer in Victorville, California. This remote role is designed for candidates with 2-4 years of Help Desk administration experience and a strong background in technical support.

The ideal candidate will possess a Bachelor’s degree in Information Technology or a related field, with CompTIA A+ certification or higher being preferred. Responsibilities include managing user accounts, troubleshooting a variety of IT issues, and ensuring compliance with security standards.

This position promises an engaging workload and growth opportunities within a supportive environment.