Help Desk Technician II - 24/7 On-Call Support

Sentrillion; Sierra Vista (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Education reimbursement

Paid vacation

Job summary

A leading technology solutions provider is seeking a Help Desk Technician II to join their team in Sierra Vista, AZ. This full-time role requires 24/7 coverage and involves providing technical support to customers. Ideal candidates will have a high school diploma, 1-3 years of experience, and proficiency in computer troubleshooting. The position offers competitive benefits including health insurance, education reimbursement, and a 401(k) plan. If you're adaptable and customer-focused, apply today!

Qualifications

• 1-3 years of relevant experience in computer support.
• Ability to obtain and maintain necessary government-issued security clearances.
• Strong problem-solving skills and adaptability to new technologies.

Responsibilities

• Provide technical support to customers and technical personnel.
• Ensure smooth installation, maintenance, and repair of equipment.
• Remotely troubleshoot hardware and software problems.
• Monitor and manage open trouble tickets.

Skills

Troubleshooting computer issues

Proficiency in computer peripherals

Telephonic technical assistance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

A leading technology solutions provider is seeking a Help Desk Technician II to join their team in Sierra Vista, AZ. This full-time role requires 24/7 coverage and involves providing technical support to customers. Ideal candidates will have a high school diploma, 1-3 years of experience, and proficiency in computer troubleshooting. The position offers competitive benefits including health insurance, education reimbursement, and a 401(k) plan. If you're adaptable and customer-focused, apply today!