Help Desk Technician (Level 1) — 24/7 Support

Fremont Economic Development Corporation; Florence (CO); On-site; USD 22,730 - 32,373; Full time

Job summary

A community-focused technology services organization in Florence, Colorado is seeking a Service Desk Technician Level 1. This position involves providing telephone technical support for hardware and applications. Ideal candidates will have a DoD Approved 8570.01 Level I certification and be able to work rotating shifts in a dynamic environment focused on excellent customer service. Compensation is $20/hr.

Qualifications

• Must possess or be willing to obtain DoD Approved 8570.01 Level I certification.
• Ability to manage time and workload effectively.

Responsibilities

• Respond to and resolve customer requests regarding software, hardware, and network operations.
• Assist with managing escalated customer issues.
• Document calls and cases accurately.

Education

DoD Approved 8570.01 Level I certification (such as CompTIA A+)

Job description

A community-focused technology services organization in Florence, Colorado is seeking a Service Desk Technician Level 1. This position involves providing telephone technical support for hardware and applications. Ideal candidates will have a DoD Approved 8570.01 Level I certification and be able to work rotating shifts in a dynamic environment focused on excellent customer service. Compensation is $20/hr.