Tech Support Engineer II — Frontline IT for Innovation

Divergent; Torrance (CA); On-site; USD 41,328 - 77,145; Full time

Benefits offered by this job

Competitive salary

Paid vacation and sick time

Paid parental leave

Comprehensive health benefits

Learning and development reimbursement

Job summary

A tech company in California is seeking a Help Desk Technician to support customers with technical issues. This role involves troubleshooting, managing customer queries, and ensuring prompt resolution of help desk tickets. Candidates should have a BS/BA degree or relevant certifications, excellent technical knowledge, and a customer-focused attitude. The position offers competitive pay ranging from $30 to $56 per hour, with opportunities for professional growth and a comprehensive benefits package.

Qualifications

• Ability to lawfully access information subject to U.S. export controls.
• Demonstrated proficiency related to position.
• Good understanding of computer systems and mobile devices.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Perform troubleshooting through diagnostic techniques.
• Answer help desk tickets and provide timely resolution.
• Manage accounts in multiple systems including Active Directory.

Skills

Tech savvy

Customer-oriented

Ability to diagnose technical issues

Office 365 experience

Education

BS/BA Degree or Certification(s)

Job description

A tech company in California is seeking a Help Desk Technician to support customers with technical issues. This role involves troubleshooting, managing customer queries, and ensuring prompt resolution of help desk tickets. Candidates should have a BS/BA degree or relevant certifications, excellent technical knowledge, and a customer-focused attitude. The position offers competitive pay ranging from $30 to $56 per hour, with opportunities for professional growth and a comprehensive benefits package.