Help Desk Technician- Level II

Sentrillion; Sierra Vista (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Education reimbursement

Paid vacation

Job summary

A leading technology solutions provider is seeking a Help Desk Technician II to join their team in Sierra Vista, AZ. This full-time role requires 24/7 coverage and involves providing technical support to customers. Ideal candidates will have a high school diploma, 1-3 years of experience, and proficiency in computer troubleshooting. The position offers competitive benefits including health insurance, education reimbursement, and a 401(k) plan. If you're adaptable and customer-focused, apply today!

Qualifications

• 1-3 years of relevant experience in computer support.
• Ability to obtain and maintain necessary government-issued security clearances.
• Strong problem-solving skills and adaptability to new technologies.

Responsibilities

• Provide technical support to customers and technical personnel.
• Ensure smooth installation, maintenance, and repair of equipment.
• Remotely troubleshoot hardware and software problems.
• Monitor and manage open trouble tickets.

Skills

Troubleshooting computer issues

Proficiency in computer peripherals

Telephonic technical assistance

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Overview

Are you a talented and experienced computer technician looking for an exciting opportunity to showcase your skills? Join Sentrillion as a Full-Time/Non-Exempt Help Desk Technician- Level II in Sierra Vista, AZ. In this role, you will have the chance to work onsite, providing essential support and solutions to our valued customers. You will be part of a dynamic team that values innovation, excellence, and integrity.

This position is 24/7 coverage for our Help Desk. Successful candidates must be able to work evenings and overnights as well as daytime hours.

Your dedication to high-performance and forward-thinking will be instrumental in delivering top-notch service to our clients. If you thrive in a professional environment that is customer-focused and are ready to take on new challenges, apply today! You can get great benefits such as health insurance, dental and vision coverage, life insurance options, accidental death, and dismemberment insurance, long and short-term life insurance, health care flexible spending account, dependent care flexible spending account, 401(k) plan, education reimbursement, training and certificate reimbursement and paid vacation, holiday, jury duty, bereavement, and and military leave.

Responsibilities

• Join Sentrillion as a Help Desk Technician II, providing technical support to a diverse range of stakeholders including customers, maintenance technicians, technical trainers, engineering personnel, and more.
• Ensure the smooth installation, maintenance, and repair of electrical cabling, infrastructure, equipment, and control systems.
• Provide telephonic technical assistance and support.
• Assign trouble tickets to appropriate maintenance personnel.
• Monitor and report status of open trouble tickets.
• Provide after-hours on-call telephonic technical support according to published schedule.
• Remotely install software and device drivers on computers.
• Remotely troubleshoot computer operating systems for hardware and software problems.

Qualifications

Requirements for this Help Desk Technician- Level II job

To excel as a Help Desk Technician II at Sentrillion in Sierra Vista, AZ, you will need a high school diploma or equivalent experience, along with 1-3 years of relevant experience. Proficiency in computer peripherals, hardware, and software is essential, as is the ability to troubleshoot a variety of computer issues. Additionally, you must have the capacity to obtain and maintain necessary government-issued security clearances, making US citizenship a requirement. Your dedication to learning and adapting to new technologies, combined with strong problem-solving skills, will ensure your success in this dynamic role. Knowledge and skills required for the position are:

• Open, update, and close maintenance records in the Nationwide Operations Resource Management Ticket system; document all actions taken to resolve issues.
• Create, update, and close trouble ticket records in the Nationwide Operations Resource Management Ticket System; document all actions taken to resolve issues.
• Provide telephonic technical assistance and support.
• Assign trouble tickets to appropriate maintenance personnel.
• Monitor and report status of open trouble tickets.
• Provide after-hours on-call telephonic technical support according to published schedule.
• Remotely install software and device drivers on computers.
• Remotely troubleshoot computer operating systems for hardware and software problems.

Additional Requirements

• ARE YOU READY TO JOIN OUR THE SENTRILLION TEAM?
• Are you organized and able to prioritize tasks effectively? Do you have excellent communication skills, both written and verbal? Are you flexible and able to adapt to changing business needs as well as:
• Ability to successfully pass a security background investigation including drug screen.
• Strong detail-oriented skills; able to multi-task and change priorities quickly.
• Must be able to use Microsoft Windows and Office platforms.
• Ability to work designated schedule which includes weekends and Holidays as well as maintain attendance and punctuality.
• Valid driver's license; ability to meet Sentrillion Safe Driving Requirements.

If you feel that you would be right for this Help Desk II position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

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