IT Help Desk Technician II – Flexible Schedule

Pima Community College; Tucson (AZ); On-site; USD 42,000 - 68,000; Full time

Job summary

Pima Community College in Arizona is hiring an Information Technology Help Desk Support 2 to provide skilled technical support across multiple campus locations. The role troubleshoots software, hardware, and peripherals, administers and maintains workstations, and supports networking and enterprise tools used by the college.

The position requires a high school diploma or GED with 1–3 years of related experience and a valid Arizona driver license; a combination of certification or education may

Qualifications

• High school diploma or GED with 1–3 years of related experience.
• Valid Arizona driver license.
• Equivalent combination of certification, education and experience.
• Vocational/technical training in Computer Science or IT preferred.

Responsibilities

• Provides information, guidance and direction to College employees on technology systems, techniques, applications, utilities, operation, and uses of computer hardware, software and other related equipment.
• Directs processes and procedures; schedules activities; and monitors workflow.
• Installs, maintains, repairs, and upgrades computers, peripherals, and classroom technology for daily use; maintains networking of computers and peripherals.
• Utilizes enterprise tools such as software management, image deployment, mobile device management, security management, and other server-based tools to manage the campus IT environment.
• Operates or administers servers, computer workstations; ensures back-up procedures and security measures are followed, configures users, and performs installations and upgrades.
• Contacts service contractors for major hardware malfunctions; schedules and oversees regular computer preventive maintenance.
• Works with staff and other College departments to develop and document methods and processes to improve product quality and client satisfaction. Maintains records of work activities and documents recurring, difficult or complex problems.
• Responds to phone calls, emails, and in person requests for any I.T. related assistance and problem solves for a quick resolution.
• Compiles data, prepares and reviews a variety of reports; identifies trends; recommends solutions and resources.
• Performs all other duties and responsibilities as assigned or directed by the supervisor

Skills

Troubleshooting

Customer service

Communication skills

Teamwork

Software installation

Education

High school diploma or GED

Equivalent certification/education

Tools

Software management

Image deployment

Mobile device management

Security management

Job description

Pima Community College in Arizona is hiring an Information Technology Help Desk Support 2 to provide skilled technical support across multiple campus locations. The role troubleshoots software, hardware, and peripherals, administers and maintains workstations, and supports networking and enterprise tools used by the college.

The position requires a high school diploma or GED with 1–3 years of related experience and a valid Arizona driver license; a combination of certification or education may