IT Support Analyst II - Remote & On-Site, 24/7 On-Call

HCTec, LLC; Chandler (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology services company is seeking an IT Support Analyst in Chandler, Arizona. The candidate will be responsible for providing both remote and on-site technical support to employees and clients, ensuring systems and software run smoothly. Ideal applicants should have over 2 years of IT support experience, strong technical skills in Windows and/or Mac OS, and excellent communication ability. Relevant certifications and a degree in Computer Science or IT are preferred.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills in Windows and/or Mac operating systems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Analyze and troubleshoot complex technical problems.
• Install, configure, and troubleshoot computer hardware and software.

Skills

Technical support

Problem-solving

Communication

Windows operating systems

Mac operating systems

Microsoft Office

Active Directory

Network technologies

Server administration

Virtualization technologies

Education

Bachelor's degree in Computer Science

Associate degree in Information Technology

Tools

Help desk software

Job description

A technology services company is seeking an IT Support Analyst in Chandler, Arizona. The candidate will be responsible for providing both remote and on-site technical support to employees and clients, ensuring systems and software run smoothly. Ideal applicants should have over 2 years of IT support experience, strong technical skills in Windows and/or Mac OS, and excellent communication ability. Relevant certifications and a degree in Computer Science or IT are preferred.