Help Desk Technician — Flexible, Equity & Mentorship

Energy Innovation Corp; Bridgeport (CT); On-site; USD 83,000 - 126,000; Full time

Benefits offered by this job

Equity participation

Mentorship from technology leaders

Job summary

Retail Excellence Corp invites you to join as a mid-level Help Desk Technician, turning collaborative requirements into reliable systems. Based in Bridgeport, CT, you’ll work on meaningful projects and grow with a fast-moving team.

This role focuses on handling Splunk telemetry, RESTful APIs, and infrastructure as code, delivering incremental improvements that bridge complex tech needs with practical outcomes.

Qualifications

• Comfort presenting to a CT-wide audience without a script.
• A steady hand when three priorities all claim to be number one.
• The humility to revise strong opinions when the data argues back.
• Hands-on proficiency with relationship building, ideally paired with ticketing systems.
• Comfort owning technology decisions in a CT market.
• A Bridgeport network, or the hustle to build one from scratch.

Responsibilities

• Pull Splunk telemetry into dashboards that leaders actually open.
• Develop and maintain RESTful APIs powering core Retail Excellence Corp products.
• Own the feedback-hungry TCP/IP subsystem that the rest of Retail Excellence Corp depends on.
• Break large technology initiatives into decision-making increments Bridgeport can deliver.
• Configure and manage infrastructure as code across staging and production.

Skills

Ticketing systems

Relationship building

Public speaking

Decision making

Bridgeport networking

Tools

Splunk

RESTful APIs

Infrastructure as Code

Job description

Retail Excellence Corp invites you to join as a mid-level Help Desk Technician, turning collaborative requirements into reliable systems. Based in Bridgeport, CT, you’ll work on meaningful projects and grow with a fast-moving team.

This role focuses on handling Splunk telemetry, RESTful APIs, and infrastructure as code, delivering incremental improvements that bridge complex tech needs with practical outcomes.