Help Desk Support Engineer

RightClick; Connecticut; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing agency in Connecticut is seeking a motivated Help Desk Engineer to provide technical support and ensure seamless technology operations. This onsite role involves troubleshooting hardware and software issues, managing user accounts, and collaborating with IT team members. The ideal candidate has a Bachelor's degree in IT and experience with Windows and Active Directory. This full-time position offers an opportunity to grow in a dynamic environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Experience supporting Windows, Active Directory, and Microsoft 365.
• Strong communication and problem-solving skills.

Responsibilities

• Provide Tier 1 and Tier 2 support for end users via phone, email, and in person.
• Troubleshoot hardware, software, and network-related issues.
• Manage user accounts and permissions using Active Directory.

Skills

Technical support

Problem-solving

Communication

Multitasking

Education

Bachelor's degree in Information Technology or related field

Tools

Active Directory

Windows

Microsoft 365

Job description

Our client is seeking a motivated and tech-savvy Help Desk Engineer to join their growing IT team. In this role, you’ll be the first line of support for resolving technical issues and ensuring seamless technology operations across the organization. This is an onsite position based in Fairfield County, CT.

Help Desk Engineer’s Responsibilities and Duties:

• Provide Tier 1 and Tier 2 support for end users via phone, email, and in person
• Troubleshoot hardware, software, and network-related issues
• Manage user accounts and permissions using Active Directory
• Support and administer Windows desktop environments and Microsoft 365 applications
• Document issues, solutions, and processes in the ticketing system
• Collaborate with other IT team members to escalate complex issues when needed
• Maintain a high level of customer service and professionalism

Help Desk Engineer’s Qualifications and Skill:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience supporting Windows, Active Directory, and Microsoft 365
• Strong communication and problem-solving skills
• Ability to multitask and prioritize in a fast-paced environment
• Finance industry experience is a plus, but not required

RightClick is an equal opportunity employer who agrees not to discriminate against any employee or job applicant irrespective of race, color, creed, alienage, religion, sex, national origin, age, disability, gender (including gender identity), marital status, sexual orientation, citizenship or any other characteristic protected by law.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• Staffing and Recruiting