Hybrid Help Desk Technician - Growth & Flexible Hours

Energy Innovation Corp; Antioch (CA); Hybrid; USD 70,000 - 102,000; Full time

Job summary

Energy Technologies LLC in Antioch, CA, is seeking a hybrid Help Desk Technician who will own outcomes, mentor peers, and contribute to both engineering and customer support initiatives. The role offers flexible hours and mentorship to grow within a fast-growing tech environment.

You will collaborate across QA, engineering, and support to maintain data integrity and ensure platform reliability, with a focus on Cisco IOS and remote desktop guardrails.

Qualifications

• 1+ years owning outcomes, not just completing tasks.
• Self-direction in a quiet Slack channel.
• Working familiarity with hybrid schedules and team norms.

Responsibilities

• Partner with QA to define test coverage and catch regressions early.
• Sketch Cisco IOS sequence diagrams that make the technology flow obvious to everyone.
• Translate technology compliance rules into Remote Desktop guardrails baked into the build.
• Own data integrity across Energy Technologies LLC's Cisco IOS stores so Antioch numbers never lie.
• Profile Conflict Resolution memory use and chase down the leaks crashing Antioch nodes.
• Review pull requests and uphold engineering standards across the technology team.
• Bridge Customer Service and Remote Desktop so the two halves of Energy Technologies LLC's platform finally talk.

Job description

Energy Technologies LLC in Antioch, CA, is seeking a hybrid Help Desk Technician who will own outcomes, mentor peers, and contribute to both engineering and customer support initiatives. The role offers flexible hours and mentorship to grow within a fast-growing tech environment.

You will collaborate across QA, engineering, and support to maintain data integrity and ensure platform reliability, with a focus on Cisco IOS and remote desktop guardrails.