Help Desk Technician

J. Morrissey & Company; Manchester (CT); On-site; USD 55,000 - 60,000; Full time

Job summary

J. Morrissey & Company is seeking a Help Desk Technician in Manchester, CT. The role is on-site and targets early IT careers, offering problem-solving and end-user support across devices and services.

You will handle tickets, troubleshoot Windows and Microsoft 365, and help with account access while learning cloud tech, cybersecurity, and modern IT management tools.

Qualifications

• 1–3 years in IT support or help desk roles.
• Strong Windows troubleshooting abilities.
• Experience with Microsoft 365 and end-user services.

Responsibilities

• Respond to support requests via phone, email, and tickets.
• Troubleshoot Windows workstations and Microsoft 365 issues.
• Manage and document support tickets with timely follow-up.
• Assist with account administration, passwords, and access.
• Support devices, printers, scanners, and Wi-Fi.
• Onboard devices into endpoint management platforms.
• Perform basic DNS, DHCP, and connectivity troubleshooting.
• Identify security concerns and escalate as needed.
• Escalate complex issues to senior engineers with notes.

Skills

Windows troubleshooting

Microsoft 365

Customer service

Documentation

End-user support

Network basics

Security awareness

Job description

Title: Help Desk Technician | Location: Manchester, CT (On Site) | Salary: $55,000 - $60,000 (+Benefits)

About the Role

Our client is seeking a Help Desk Technician to provide technical support for a diverse client base. This role is ideal for someone early in their IT career who enjoys problem-solving, learning new technologies, and delivering excellent service to end users.

What You'll Do

• Respond to support requests via phone, email, and ticketing systems
• Troubleshoot Windows workstations, Microsoft 365 applications, and common user issues
• Manage and update support tickets, ensuring accurate documentation and timely follow-up
• Assist with account administration, password resets, and user access management
• Support devices, printers, scanners, Wi-Fi connectivity, and other desktop technologies
• Help onboard and enroll devices into endpoint management platforms
• Perform basic network troubleshooting involving DNS, DHCP, and connectivity issues
• Identify potential security concerns and escalat when necessary
• Escalate complex technical issues to senior engineers while providing detailed troubleshooting notes

What We're Looking For

• 1-3 years of experience in IT support, help desk, desktop support, or a similar technical role
• Strong troubleshooting skills in Windows environments
• Familiarity with Microsoft 365 applications and services
• Excellent customer service and communication skills
• Ability to work independently, prioritize tasks, and maintain detailed documentation
• Comfortable supporting users with varying levels of technical knowledge
• Eagerness to learn cloud technologies, cybersecurity, networking, and modern IT management tools
• INDI