Help Desk Technician — Tech Ops, Automation & Equity

Energy Innovation Corp; Roseville (CA); On-site; USD 102,000 - 148,000; Full time

Benefits offered by this job

Equity

Top-tier health benefits

Flexible work location

Job summary

Shopping Solutions Plus in Roseville, CA seeks a Help Desk Technician to own outcomes end to end, from architecture through deployment and monitoring. With 4+ years of experience, you will contribute to critical uptime and scalable support.

You will build and automate pipelines, collaborate with stakeholders, and drive improvements in TCP/IP and Printer Support. The role offers equity, strong health benefits, and the flexibility to work where you do your best thinking.

Qualifications

• Proven ability to communicate clearly and share information early while trimming later.
• Pattern recognition across many technology engagements.
• Experience presenting ideas to stakeholders at all levels.
• Strong organizational skills and ability to juggle multiple workstreams.
• 4+ years owning outcomes, not just completing tasks.
• Working understanding of Persuasion and TCP/IP in real-world settings.

Responsibilities

• Build the builder-led TCP/IP feature to win back CA accounts.
• Stitch SCCM events into the TCP/IP pipeline feeding technology reports.
• Automate build, test, and deployment pipelines for faster releases.
• Defend uptime and respond to Roseville pages at 2 a.m.
• Guard code quality in Printer Support through reviews.
• Architect fault-tolerant distributed systems leveraging Subnetting.
• Reduce latency in the technology hot path the Shopping Solutions Plus users feel.

Skills

Communication skills

Pattern recognition

Stakeholder presentation

Organizational skills

Experience owning outcomes

TCP/IP knowledge

Persuasion

Tools

SCCM

Printer Support

Subnetting

Job description

Shopping Solutions Plus in Roseville, CA seeks a Help Desk Technician to own outcomes end to end, from architecture through deployment and monitoring. With 4+ years of experience, you will contribute to critical uptime and scalable support.

You will build and automate pipelines, collaborate with stakeholders, and drive improvements in TCP/IP and Printer Support. The role offers equity, strong health benefits, and the flexibility to work where you do your best thinking.