Help Desk Technician – Federal IT Support Pro

Chenega MIOS SBU; Alexandria (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Chenega MIOS SBU is seeking a Help Desk Technician at Ft Belvoir, VA to provide customer-centric support for government users. You will manage the ticketing system, coordinate with external desks for secure networks, and assist in image deployment for NIPR/SIPR/JWICS environments.

The position emphasizes on-site support with potential remote elements and collaboration with DoD-related network environments, including Windows and Office 365 applications.

Qualifications

• Experience with help desk ticketing systems and SLA tracking.
• Knowledge of NIPR, SIPR, JWICS networks is preferred.
• Able to install and troubleshoot Windows OS and Office 365 applications.

Responsibilities

• Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
• Coordinate with external support for NIPR, SIPR, JWICS, and cloud services as needed.
• Install and support baseline desktop images for NIPR/SIPR and JWICS environments.

Skills

Ticketing system

Customer support

Security networks

Windows OS

Office 365

Tools

Windows OS

Office 365

Job description

Chenega MIOS SBU is seeking a Help Desk Technician at Ft Belvoir, VA to provide customer-centric support for government users. You will manage the ticketing system, coordinate with external desks for secure networks, and assist in image deployment for NIPR/SIPR/JWICS environments.

The position emphasizes on-site support with potential remote elements and collaboration with DoD-related network environments, including Windows and Office 365 applications.