Entry-Level Help Desk Technician – Federal IT Support

Chenega Agile Real Time Solutions, LLC; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Chenega Agile Real Time Solutions, LLC seeks a Junior Help Desk Specialist in St. Louis, MO to provide first-line IT support to government clients. You will handle hardware/software troubleshooting, guide users through issues, and document incidents in the ticketing system.

The role emphasizes customer service, diagnostic skills, and the ability to work in a fast-paced, mission-critical environment with opportunities for professional growth.

Qualifications

• Experience with ServiceNow and customer support in an IT setting.
• DoD 8140 (IAT Level I) within 6 months of hire is required or obtainable.
• TS/SCI clearance with CI poly potential is required.
• Strong customer service, organization, and time management skills.

Responsibilities

• Provide technical assistance and support for computer systems, hardware, or software.
• Respond to queries, run diagnostics, isolate problems, and implement solutions.
• Assist customers via email or chat and guide them through troubleshooting steps.
• Create and route incident tickets in the incident management system.
• Utilize first contact resolution to resolve requests efficiently.
• Follow up with customers to ensure issues are resolved.

Skills

Microsoft Office

Customer service

Communication

Education

Bachelor’s Degree

Associate's Degree

High School Diploma

Tools

ServiceNow

Job description

Chenega Agile Real Time Solutions, LLC seeks a Junior Help Desk Specialist in St. Louis, MO to provide first-line IT support to government clients. You will handle hardware/software troubleshooting, guide users through issues, and document incidents in the ticketing system.

The role emphasizes customer service, diagnostic skills, and the ability to work in a fast-paced, mission-critical environment with opportunities for professional growth.