IT Helpdesk Technician II: Service Center Support

Chenega Agile Real Time Solutions, LLC; Washington (District of Columbia); On-site; USD 22,000 - 36,000; Full time

Job summary

Chenega Agile Real-Time Solutions, LLC is seeking an IT Helpdesk Technician II – Service Center in Washington, DC to provide in-person desktop support for users on FCC HQ and GB campuses. You will handle Tier II troubleshooting and workstation setup, responding to end-user tickets and maintaining clear communication.

The role requires a bachelor’s degree in IT or 4+ years of related experience, U.S. citizenship, and the ability to obtain Public Trust Clearance; CompTIA A+ is preferred.

Qualifications

• Bachelor’s degree in Information Technology or equivalent experience.
• High school diploma or GED with 4+ years of relevant IT experience.

Responsibilities

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear and straightforward email correspondence with users to relay pertinent information or instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support as needed and maintain documentation.
• Answering and managing incoming calls routed through automated call distribution system
• Monitor SLA compliance for assigned tickets.
• Other duties as assigned.

Education

Bachelor’s degree in Information Technology

High school diploma or GED

Job description

Chenega Agile Real-Time Solutions, LLC is seeking an IT Helpdesk Technician II – Service Center in Washington, DC to provide in-person desktop support for users on FCC HQ and GB campuses. You will handle Tier II troubleshooting and workstation setup, responding to end-user tickets and maintaining clear communication.

The role requires a bachelor’s degree in IT or 4+ years of related experience, U.S. citizenship, and the ability to obtain Public Trust Clearance; CompTIA A+ is preferred.