VIP IT Help Desk Analyst — On-Site Support for Leaders

Chenega MIOS SBU; Arlington (VA); On-site; USD 54,000 - 73,000; Full time

Job summary

Chenega MIOS is seeking a VIP Help Desk Analyst to support VIP federal personnel in Arlington, VA. You will troubleshoot Windows systems, manage M365, and use JIRA/Jira Service Management while adhering to SLAs.

On-site support for VIP hardware and software is expected, with strong customer-facing communication and rapid issue resolution. You will work within a team that emphasizes security clearance requirements, DoD standards, and professional growth.

Qualifications

• Bachelor’s degree or higher; can be substituted for an associate’s degree with 2+ years of relevant experience.
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required.
• Successfully pass background and drug screening.

Responsibilities

• Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
• Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
• Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
• Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
• Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
• Assist with the management of VIP assets, peripherals, and user accounts.
• Investigate and resolve all connectivity issues related to VIP IT equipment.
• Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
• Other duties as assigned

Skills

Windows troubleshooting

M365 / Microsoft 365

JIRA

Jira Service Management

Active Directory

VIP support

Customer communication

Technical documentation

Education

Bachelor’s degree or higher

Associate’s degree + 2+ years experience

Tools

JIRA

Jira Service Management

Job description

Chenega MIOS is seeking a VIP Help Desk Analyst to support VIP federal personnel in Arlington, VA. You will troubleshoot Windows systems, manage M365, and use JIRA/Jira Service Management while adhering to SLAs.

On-site support for VIP hardware and software is expected, with strong customer-facing communication and rapid issue resolution. You will work within a team that emphasizes security clearance requirements, DoD standards, and professional growth.