VIP IT Help Desk Specialist — Windows & M365

Chenega Agile Real Time Solutions, LLC; Arlington (VA); On-site; USD 54,000 - 73,000; Full time

Job summary

Chenega MIOS is seeking a VIP Help Desk Analyst in Arlington, VA to deliver high-quality, on-site IT support for VIP federal personnel and equipment, including laptops, printers, tablets, networking, and software. You will document changes in Jira Service Management and ensure SLAs are met.

The role requires DoD IAT II certification, TS/SCI eligibility, and a strong background in Windows/M365 support, Active Directory, and VIP customer service.

Qualifications

• Bachelor’s degree or higher. Can be substituted for an associate’s degree with 2+ years of relevant experience
• 4+ years of relevant experience.
• DoD IAT Level II Certification is required.
• Top-Secret Clearance with SCI eligibility is required
• Background and drug screening required

Responsibilities

• Deliver professional, high-quality services to the customer, supporting new equipment installations and break/fix incidents.
• Provide dedicated VIP federal personnel support, troubleshooting a variety of technologies while meeting SLAs.
• On-site technical support for VIP hardware and peripherals, software, displays, and wireless tech.
• IT customer support on Windows, M365 Suite, and network services.
• Coordinate desk-side support for software or hardware install and break/fix activities.
• Assist with management of VIP assets, peripherals, and user accounts.
• Investigate and resolve connectivity issues related to VIP IT equipment.
• Document changes in Jira Service Management to keep asset/config info up to date.
• Other duties as assigned

Skills

Windows 11 Support

M365 Suite

VIP staff support

JIRA/Jira Service Management

Active Directory

Verbal/written communication

Learning new tech

Government/ VIP environment

Education

Bachelor’s degree or higher

Associate’s degree + 2+ years experience

Tools

JIRA

Jira Service Management

Job description

Chenega MIOS is seeking a VIP Help Desk Analyst in Arlington, VA to deliver high-quality, on-site IT support for VIP federal personnel and equipment, including laptops, printers, tablets, networking, and software. You will document changes in Jira Service Management and ensure SLAs are met.

The role requires DoD IAT II certification, TS/SCI eligibility, and a strong background in Windows/M365 support, Active Directory, and VIP customer service.