Help Desk Technician

Chenega MIOS SBU; Alexandria (VA); On-site; USD 42,000 - 66,000; Full time

Job summary

Chenega MIOS SBU is seeking a Help Desk Technician at Ft Belvoir, VA to provide customer-centric support for government users. You will manage the ticketing system, coordinate with external desks for secure networks, and assist in image deployment for NIPR/SIPR/JWICS environments.

The position emphasizes on-site support with potential remote elements and collaboration with DoD-related network environments, including Windows and Office 365 applications.

Qualifications

• Experience with help desk ticketing systems and SLA tracking.
• Knowledge of NIPR, SIPR, JWICS networks is preferred.
• Able to install and troubleshoot Windows OS and Office 365 applications.

Responsibilities

• Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
• Coordinate with external support for NIPR, SIPR, JWICS, and cloud services as needed.
• Install and support baseline desktop images for NIPR/SIPR and JWICS environments.

Skills

Ticketing system

Customer support

Security networks

Windows OS

Office 365

Tools

Windows OS

Office 365

Job description

Ft Belvoir, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Summary

Help Desk Technician

Ft Belvoir, VA

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Chenega IT Enterprise Services (CITES) offers forward-thinking technology solutions to federal agencies and the DoD. Formed in 2016 to serve federal customers CONUS, CITES has grown quickly into a best practices leader for the modern federal enterprise. The Help Desk Technician possesses and applies a comprehensive technical knowledge across key tasks and high-impact assignments and can provide customer-centric support to network users regardless of domain. The Help Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, and troubleshooting onsite or remotely as required by Tier I, Tier II, and Tier III technicians.

Responsibilities

• Maintain and update the service desk ticketing system where each request is assigned a ticket to the appropriate personnel.
• Serve as a coordinator with external support stakeholders as needed to support Non-classified Internet Protocol Router (NIPR), Defense Research and Engineering Network (DREN), Secure Internet Protocol Router (SIPR), Joint Worldwide Intelligence Communication System (JWICS), Secure Defense Research and Engineering Network (SDREN), Design, Development, Test, and Evaluation (DDTE), Battle Lab Collaborative Simulation Environment (BLCSE), Amazon Web Services (AWS) GovCloud, and other external service desks as required.
• Install, maintain, and support baseline desktop/laptop images provided by Regional Network Enterprise Center (RNEC) Ft. Belvoir for NIPR and SIPR and Intelligence and Security Command/Ground Intelligence Support Activity (INSCOM/GISA) for JWICS, including Microsoft Windows operating systems, Office 365 Pro Suite of applications, including MS Teams and Outlook and other applications,