Onsite IT Help Desk Specialist | Active Secret Clearance

Socket.dev; Norfolk (VA); On-site; USD 17,000 - 28,000; Full time

Job summary

Chenega Services & Federal Solutions, a Chenega Professional Services’ company, seeks an IT Customer Service Support Specialist (Help Desk) to provide installation, configuration, testing, and technical support in support of COMOPTEVFOR. Onsite work is required for Navy users and mission critical IT tasks.

You will handle end-user issues, manage AD accounts, and coordinate with teams to maintain security and system availability, ensuring timely resolutions and accurate documentation in ticketing

Qualifications

• Minimum 3 years’ experience with Customer Service Support.
• Experience with configuring and maintaining Windows 10/11 workstations.
• Experience with installing and supporting Microsoft Office 2019 or higher.
• DCWF Foundation Qualifications, Basic: Associate degree or higher OR CompTIA A+/Network+/Security+.
• Active Secret security clearance.

Responsibilities

• Provide technical support to end users for computer, application, system, device, printer, access, and hardware issues.
• Identify, research, and resolve technical problems of moderate complexity.
• Respond to telephone, email, and online ticket requests for technical support.
• Document, track, and monitor problems using applicable systems and tools; coordinate with other teams or departments as needed.
• Perform hardware and software installations, configurations, and updates.
• Conduct Windows imaging and cloning of laptops and computers.
• Apply Microsoft and third‑party security patches and updates to Windows 10/11 workstations.
• Provide Video Teleconference (VTC) technical support and assist users with VTC calls.
• Conduct new user check-ins and check-outs.
• Create and modify Microsoft Active Directory user accounts.
• Issue Government‑reviewed IT assets to OPTEVFOR personnel and receive returned assets.
• Assist new users with completing check-in forms and accessing required online training.
• Provide monthly status reports detailing task progress and upcoming work plans.
• Other duties as assigned

Skills

Customer service

Windows 10/11 support

Office 2019+

Active Directory

VTC support

Multitasking

Communication skills

Education

Associate degree or higher

CompTIA A+/Network+/Security+

Tools

Ticketing systems

VTC systems

Cybersecurity frameworks (DCWF)

Job description

Chenega Services & Federal Solutions, a Chenega Professional Services’ company, seeks an IT Customer Service Support Specialist (Help Desk) to provide installation, configuration, testing, and technical support in support of COMOPTEVFOR. Onsite work is required for Navy users and mission critical IT tasks.

You will handle end-user issues, manage AD accounts, and coordinate with teams to maintain security and system availability, ensuring timely resolutions and accurate documentation in ticketing