Help Desk Technician II — Tier-1 IT Support Pro

Chenega Agile Real Time Solutions, LLC; Melbourne (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Chenega MIOS seeks a Help Desk Technician II to deliver first-level IT support for end users in a fast-paced environment in Melbourne, FL. You will troubleshoot hardware/software, manage user accounts, and coordinate with network teams to restore services.

The role requires a related degree or 3+ years of experience, relevant certifications, and a valid US driver’s license. A Secret clearance and background/drug screening are also required.

Qualifications

• Associate’s degree or 3+ years relevant experience.
• 2+ years relevant experience if no degree.
• HDI certifications highly desired (HDI-CSR/HDI-SCA/HDI-DAST).
• Must have a valid US Driver's license.
• Secret clearance required.
• Background and drug screening required.

Responsibilities

• Answer calls and fulfill requests.
• Provide user support, training, diagnostics, account management, and password services.
• Diagnose and resolve issues on unclassified and classified office information systems.
• Support implementation, troubleshooting, and maintenance of IT systems.
• Provide first-level problem identification, diagnosis, and resolution.
• Keep customers operational with minimal business impact.
• Provide tier 1 end-user support for PC/server/applications.
• Coordinate with network/services teams to restore service.
• Document process improvements and assist other departments.
• Work with Help Desk Lead to maintain performance standards.
• May lead small teams or projects.
• Travel may be required (CONUS, OCONUS).
• Other duties as assigned.

Skills

Security fundamentals

Hardware troubleshooting

Software troubleshooting

Windows & Office

Incident tracking

Customer service

Communication skills

Team collaboration

Education

Associate’s degree in related field

Relevant experience in lieu of degree

HDI certifications (HDI-CSR/HDI-SCA/HDI-DAST)

Tools

US Driver's license

Job description

Chenega MIOS seeks a Help Desk Technician II to deliver first-level IT support for end users in a fast-paced environment in Melbourne, FL. You will troubleshoot hardware/software, manage user accounts, and coordinate with network teams to restore services.

The role requires a related degree or 3+ years of experience, relevant certifications, and a valid US driver’s license. A Secret clearance and background/drug screening are also required.